Wendy's 9370 Lee Road, Brighton, MI 48116

"Customer service isn't for everyone, and that's okay. If it's not your forte tho, why choose a job in that field? Most of the staff is great, but like alot of fast food places you've got a bad egg. The type of vibe you get when you're an "inconvenience" instead of a customer. Tonight was one of those nights. No one else in the drive thru but was told to hold, five mins later I was able to place my order. When I finished with my one meal order, typical for 10:30pm, I was told a total and pulled forward. I got up to the window and just asked "hey how's it going?" With no response. Got the card back and said "thank you", was then acknowledged with an eye roll. As she handed me the food, I again thanked her (cause you should always be curtious to the ones who handle your food) and she about threw the food in the window without a single word since the speaker. Just that kind of interaction makes you second guess eating the food."

"This is by far the worst location I have ever been to. Every time we go there they are out of anything we order. We live right by the location so we used to try to order often. We tried to go for a peppermint frosty the whole Christmas season didn’t have it. Chicken wrap…didn't have it. Chicken sandwich….didn't have it. This place has gone down hill a lot in the last year. What a bummer!"

"Came here to get some food. My bad for coming in this building nobody even checked the counter. The one guy completely ignored me and went into the bathroom. All these employees standing in the back talking. No acknowledgment no nothing from these ppl! Really sad! When I called the restaurant and mentioned it to the man who answered the phone on 11/27/23 5:00pm he chuckled when I asked why nobody taking orders….. Get better employees at this place please"

"Always ridiculously slow. I just spent my entire lunch break sitting in the drive through line and never even made it to the speaker because they were taking one order at a time and waiting to take the next until the first had already left the store. Ridiculous."

"I ordered the new loaded nacho burger and it came with nothing on it but a peice of cheese. I brought it to their attention and how disappointing it was, nothing like advertised for a $12 meal. The response I received was "inflation". Just to add insult to injury, the fries were cold and line took over 20 minutes."