Hampton Inn & Suites South Bend

"Wow, where do I start. The rooms all have water damage from the roof leaking which meens the walls could be filled with mold. Youll see water stains all over the walls and around the windows. The rooms are also dirty and very dated. I would be scared to take a black light to any surface of this place. I'm staying here for two weeks and it can't be over sooner. I use the gym every morning but apparently that's a corner of the hotel that isn't touched because they have a water dispenser that's been empty since I got here despite me telling the front desk that there is no water in the gym. All day everyone's kids run up and down the halls while banging against the walls. I called customer relations twice and nothing was done about that. I'm on the side of the McDonald's and there is a light positioned conveniently shinning into my window so that's nice. The ice machines on every floor except the 1st are broken cause why not. This place need to be destroyed, rebuilt and restaffed. Sorry not sorry."

"I chose to stay at the Hampton Inn South Bend because of the quality and consistency of the brand and its location. I was very surprised and disappointed with the poor quality of this hotel. Very dirty room. Seemed like it was never dusted. Flies- both alive and dead- in the room. Flourescent light flickered and would not turn on. One single person on duty. he was sleeping upon my arrival at 10:30 pm. I had to telephone the hotel to wake him up. He never checked my ID, just handed me the keys. elevator was out of service. This was by far the worst Hilton branded hotel I have experienced (I have been an HHonors member for 30+ years)"

"Rooms are in desperate need of updates. The TV in the room looks like one of the original LCD tvs. Wallpaper coming off and water stains. Staff was great though, can't say anything bad about them. Even at 4am when I was having issues with WiFi the lady at the desk got me squared away with a smile."

"The staff was great! They are the reason for the one star! The hotel itself is in serious need of a remodel! Wall paper peeling off the wall, old comforters on the beds, uncomfortable/noisy beds, one of the elevators wasn’t working and just dirty. Not up to par with the Hilton name and for sure not worth the $314 we paid for one night."