Courtyard by Marriott Grand Rapids Airport

"It was an OK stay. The tvs didn't work, there's no breakfast, and coffee is to expensive for what it is. Good this is it was somewhat clean, has an OK fitness room, and friendly staff."

"The people here are very friendly and great service from the staff. However, the rooms are very poorly kept. The furniture is worn and scarred up, drain plug not in the tub, and the soap bottle was broke off the wall and setting on the side of the tub. The rooms were very small as well."

"Worse hotel experience ever. Let's start with getting into the hotel... Pot holes were everywhere and no real entrance to the parking lot. The 1st room we were in we had to move because the tub was plugged and water wouldn't drain. 2nd room the pull out sofa bed was a TWIN.... Very uncomfortable for my son as well. No pool, or Continental breakfast. When ever we needed something the front desk made us come get them. They did not live up to the Marriott name at all. My mom stayed in another room and had to switch rooms due to roaches in her room."

"I would’ve loved to give a higher review as the check in staff was great and got us a balcony that we requested. Rooms were decent, clean, comfortable bed. TVs are small and a bit outdated but work ok. BUT, a work bag was stolen from our car in the parking lot with a laptop and other items. Marriott took zero responsibility or care in the situation and basically shrugged their shoulders when we asked for video for insurance purposes and said “how do you know it was on our property?” It’s disappointing that they have so little care to the crime happening on their property, not even an apology, nothing. Do better Marriott. So decent hotel overall (careful for the giant potholes in the lot) but not worth getting your car broken into."

"Ordinarily I am a Marriott fan. I stay nearly exclusively in Marriott products. This location gives me a lot of heartburn and it pains me to give it only 2 stars. First the good: the rooms are familiar, Courtyard rooms. Beds are comfortable. It's close to the airport and food options. Easy to get around Grand Rapids from here. The fitness center was pretty good. Had a decent workout. Now the heartburn: be wary of the drive in (especially at night) because there is a maze of potholes that will utterly destroy your vehicle. The staff was pleasant while I checked in, I was asked if I would need housekeeping for my 4 night stay. I did. Every evening when I arrived back in my room I was let down. They didn't show up once. I went to the Bistro the first night and met someone who was new, untrained and very stressed. He did his best to accommodate me. But the menu that night was limited to a burger and fries. My Old Fashioned ended up being a straight glass of $14 whiskey. The staff did what they could, but this is clearly a huge failure on the part of management. Overall, it was Marriott prices and I should have just stayed in a Motel 6."