Blue Cross Blue Shield of Michigan 415 East Jefferson Avenue, Detroit, MI 48226

"As someone who works at a doctors office they are terrible to deal with when you need to call them."

"As a provider, I have had mixed experiences with BCBS. Their commercial plans are fine, but their medicaid product has resoundingly terrible support. They remitted a bad check that bounced, then the account executive Treva refused to help in the matter and ignored me. BCC still owes me for that bounced check and people wonder why professionals are choosing to depanel from insurances."

"This is by far the WORST health care company ever!!! I usually stay away from writing something negative unless I've really had an awful experience. For anyone considering this company, please save yourself the massive frustration and stress later and consider ANY other options available."

"I just gave birth a few days ago. Have been trying to call to add her to my insurance as I am already getting "uninsured" bills. I called waited on hold for over 50 minutes. Could tell someone picked up because the wait music stopped. Sat there so I said "you may as well answer because I am not hanging up." Ironically, a few moments pass and I can hear something and then I am hung up on. This then happened the second time I called. Wait time not as long. What is the point of a customer service if they dont provide the customer with service?!"

"Hands down the worst health care provider ever. Had enhanced benefits; then I didn't (because they sent me an enrollment form after the due date for my enrollment). Then I had to file a grievance to correct their error on this...WOW; not a world class experience to say the least. What's even more hilarious, is after I enrolled in their "healthy blue living" weight management program (that requires you to wear a fitbit); the code they sent me for the "free fitbit" didn't work. They then informed they'd "refresh/reset" the code...that didn't work. Needless to say, I was just kicked out of enhanced benefits because my "fitbit" wasn't reporting...the one I couldn't get from them. Used to be proud to have blue cross insurance; now its a household embarrassment and an organization that truly doesn't give a _ _ _ _ about its members."