Al Bourdeau Insurance Agency

"Joan is the worst insurance agent I've ever dealt with! She doesn't care about you. Just keep paying the high premiums and never quotes other comparisons even after asked many times, even after clearly stating nothing has changed! I've been more than patient, if I get a response it's usually snarky. I have the emails to prove this poor customer service! Perhaps citizens should hear how awful this has been too..."

"Been with Al Bourdeau for 25 years. Good staff, good savings. Not issue free, but do take care of issues pretty quick. Worked with the Clarkston office for 8 years and have recommended them a few times."

"Always had friendly service, went out of their way to get me the best rate and best quality insurance. The staff always returns a call very promptly. Been there for years, would never even consider going to any other agency."

"Horrible customer service. The agent they stuck me with (Vicki) was rude. The insurance company they stuck me with also was horrible. I was overpaying by $600 through them when they were supposed to be "finding me the best price". Also, set me up with bi-monthly payments which was super hard to budget for. When I told them that it was ridiculous they basically gave me a "deal with it" response. When I went to cancel it was over a month long ordeal of trying to get my refund because they still ended up charging me! Had to call every other day to make sure they did their job and took care of business."

"Worst insurance company I've had in over 26 years. first they didn't take a car off I sold and kept charging us for over 4 months and refused to take off the charges. then I switched full coverage from my summer car to my winter car and they left off towing and would not cover a towing charge. then I got hit in a parking lot and they covered the repair of $600 and raised our insurance $1400 five months later. this was a disaster from the beginning do yourself a favor and steer clear of Al Bourdeau. I lost years off my life arguing with the staff and never got any satisfaction."