Tesla

"This is a wonderful facility with a tremendous staff that totally upends the car buying process in Metro Detroit and follows up with a mind blowing level of service that is essentially unparalleled in the industry. I purchased a Model 3 performance and it's the most transformative vehicle in the history of life. Every time I've had any type of question or concern, Tesla Clarkston has been extremely attentive, super friendly and beyond courteous to the degree that my memories of dealing with other companies dealerships are night terrors in comparison."

"I have had a couple of rare, minor concerns in the past, and the service team responded promptly and has always fixed them no cost within the warranty. Recently, I had an issue with the MYLR's suspension. They inspected it thoroughly and tweaked/readjusted it. Now it drives really well. Kudos to the technician and the service manager, they did a great job! I always go to them for any service if needed."

"Terrible experience with Service Center. Car was having issues and I was messaging back-and-forth with the service center for weeks until my appointment. The problem was something I could’ve reset myself through the car. Instead I had to take a day off of work and drive there for no reason. They also told me through the app messages that they would replace my rim if I had an OEM rim. Then, when I get there, they tell me it’s over $200 just to change a wheel that I brought in myself. I’m really disappointed that this is the only service center in Michigan. I probably wasted over 12 hours of my time with this ordeal and a pto day."

"I had an appointment booked with them well in advance for my Model 3 for a passenger airbag failure and the horn not working. Two serious safety concerns. I travelled here about 3 hours round trip from Canada. My Tesla account has my Canadian address on file, the car is registered in Ontario, Canada. The only reason I planned to go to this location is because it was the only one open on Saturday for service and technically it is the closest one to my home. I was told that the service would take multiple days and that they had arranged a loaner vehicle for me. This was after I was told that my service would take less than a day and that I could just wait at the service centre for it to be completed if I wanted. After driving an hour and a half to the service centre, I was told immediately that they couldn't give me a loaner vehicle as they are not permitted to cross borders and that they couldn't start on my service until at least Monday. I was told the reason why this had not been caught earlier is because the people managing the communications for scheduling service in the app are not the same people as those working at the service centre. Someone in scheduling could have looked at my account and realized I would not be eligible for a loaner given my place of residence. If they had noticed this they could have messaged me and not wasted hours of my time on a Saturday morning. I gave them two stars instead of just one because they had hot coffee and snacks. I will not be returning and hope that there are some internal changes that occur to prevent things like this happening in the future."

"Tesla Clarkston has been really helpful! For some reason I do not have my own SA, but everyone has been knowledgeable and helpful - Alex, Rob, Cal and Steven! Communication has been great. Never had a wait time calling them, everything was smooth! I'd like to thank Steven during the pick-up for helping me to set-up the vehicle and do the interior and exterior final check! Vehicle is 100% smooth! Highly recommend Tesla Clarkston!"