Total Insurance Agency Services, Inc.

"Hands down the most unprofessional insurance company in Michigan. This company is the definition of the saying "you get what you pay for". Patrick took 9 days and 3 phone calls to finally give me a quote, then signed me up for a completely different policy that I agreed to!!! Then a mistake was made with a payment that was totally on my end and my policy was cancelled. This happened on a Friday morning. I tried getting a hold of Gary immediately to try and fix the problem and apologize for the problem being on my end. I FINALLY get ahold of Gary Monday afternoon, and as i get into apologizing and talking about if my policy can even be reinstated, he literally cuts me off and starts yelling at me like I'm a freaking kid!!!! If you read the other reviews, you will see a pattern. Trash insurance company.........."

"Super disappointed in the customer service my mother received from Patrick Stevens. I understand that my mother has an accent when speaking in English but it is absolutely APALLING and DISGUSTING that Patrick would say "I don't want to deal with this" and hang up on my mother. Totally and disgustingly unprofessional. We have warned our friends and family that this business discriminates against AMERICAN CITIZENS because they speak with an accent. In 2021 this behavior is shameful and the owners of this business should be ashamed of themselves."

"Called to get insurance for a new car and right off the bat, the agent Patrick Stevens was disagreeable. He had trouble understanding us, which is understandable, but the attitude he was giving us was not. He got confused and instead of trying to come to an agreement and help us with insurance (which is his job), he ended the call saying he didn’t want to deal with it anymore and to just call Progressive. Very disappointed by this phone call."

"If I could give a zero or negative score I would. When I signed up with them they quoted $404. For three vehicles. I add one and it went up to 660. I was ok with that. They kept saying add your house and it will be cheaper. I sent them my policy so they could make comparable. They never accomplished getting me a quote or assisting in adding the house. Then without notice my insurance was 991 a month. I asked them to cancel all eft payments and that I was cancelling. They continued to bill me the 991 again and said I didn’t give them enough notice. I now have new policy through a reputable agent for 426 a month with my house and 4 cars. I am still fighting the payment of 991 that they say I will only get 560 back from. Avoid this agency"

"I needed a homeowners quote on a new house I am purchasing. Talked to the agent then waited a week for him to get back to me. I called back and had to leave a voicemail. Waited another two days and no return call. I called them again and was put in another persons voicemail. Called the office back and the receptionist told me the agent wanted her to put me in the owners voicemail. Even if they didn't want to insure me, I at least deserved a return call. Very unprofessional."