Starbucks 6525 South Westnedge Avenue, Portage, MI 49002

"Decided to go in and carry out. All the people there were very nice . I had very good customer service. I had a spinach feta wrap delicious and my coffee was perfect. It's nice to go in to anywhere now a days with kind people. I will be back."

"Usually good drinks, but service is slow and some employees here are so rude. Been coming here from awhile and the last experience broke me I’ll never be back. I ordered online and watched them say my name and say “ it’s a mobile order we can do it later” not knowing I’m sitting right there. It took 20 plus minutes and it was not busy."

"Half Star if available. Already ordered on mobile but wanted a cup of water. Literally the only customer in the store with a small line of cars outside and 6 employees plus manager working. I waited in line a while for the employees to finish their personal conversation, about 3 minutes while they were fully aware I was standing there. After the conversation finished they went about basic tasks like breaking down cardboard boxes and then walking away. Finally someone took my order. About 20 minutes I approached the bar for the water that never came out... Had to order again and finally received it."

"Update: Unfortunately the service has not been the best if you place an order online. For some reason the customers in store are always prioritized even if you order ahead of time. It's a little annoying when you go there and your coffee is sitting on the other side for like a good ten minutes before an employee finally pays attention. I mean nobody wants a warm cold coffee or vice versa after paying quite a bit. It will be really nice if employees pay attention to the people waiting at pick up instead of stocking cups etc or attending customers who just walk in. Finally went to this Starbucks location after passing it almost everyday. It's a relatively new Starbucks considering it opened up 3 years ago. It's surprisingly spacious from inside and very well kept. The drive-thru is really big and not cramped up like most coffee shops. The service is good and my coffee was good although it wasn't the best. I am a big fan of Iced Mocha Frappe and and felt that mine could have been a little bit better. It was lacking the crushed icy part. There is enough parking for a coffee shop. I personally feel like gloves & Masks should be mandated where people prepare food or get in contact with food items irrespective of covid. This should be a Industry standard. It was an overall good experience. Good place to relax after a busy day or on weekends. Will go back again."