Starbucks

"Overpriced watered down and sugared up to keep the sheep coming."

"I come to this Starbucks occasionally to work when I come through town because I work remotely / travel for work and I prefer Starbucks coffee over other spots in Big Rapids + the wifi is better. However, the last three times I have come into this location (granted - it is on a college campus and it is summer) the staff are all sitting in the cafe area - often swearing, watching videos, ect, and they always seem annoyed when a customer comes in, and the last two times I've visited I have been rushed to make my order while I am reading the menu / looking at food options. additionally, they don't event set down their phones or HANG UP THEIR PHONES when a customer walks up! The last two visits I just ignored it because it's summer and I understand they are slow so I went and sat in the student commons area but today is the last straw for me. I had some video conference calls so I chose to sit in the more closed off cafe part which was a huge mistake - one of the staff was so rude, kept side eyeing me for sitting in the cafe area, and talked on her phone for nearly 2 hours on speaker - again she did not hangup the phone while making peoples drinks!! As someone who used to work as a Starbucks barista it leaves me a little concerned for how they are maintaining the store as well. This is such an unprofessionally run establishment and I felt very unwelcome here and I don't think I'll be back anytime soon."

"The staff is always messing/goofing around every time I go, which makes getting drinks take much longer. I asked the register girl what the difference between drinks were and she seemed quite irritated that I asked and she made me feel stupid for asking."

"Love Starbucks. But I wish they’d have their own shop and not be on a college campus. Or at least have another shop in this town. Having their hours based off of school holidays is annoying. We can’t use our points here. Driving to GR just to use our rewards is so crazy to me. Starbucks is so good it needs their own shop in this town."

"The baristas are always super friendly and helpful. This location is always really busy with students, but they always take the second or two to make the interaction you have with them pleasant. They always seem happy and up beat, and it really helps the coffee shop feel comfortable."