Oakwood Veterinary Hospital

"Recently took my 17year old cat "Scout" for general exam. Dr. Mason was exceptionally kind and caring with Scout and appreciated the phone call regarding recent blood tests and recommendations regarding his care. Dr Dana is also exceptional with Scout and clinic staff and Techs are consistently very nice."

"I just can’t say enough good things about Dr. Henshaw and the staff at Oakwood Veterinary Hospital. In spite of being a thriving and busy practice, the staff is always caring, patient, and never rushes us. Dr. Henshaw is fantastic with the multiple health issues of our 17-year-old Yorkie/Lhasa mix. I appreciate how Dr. Henshaw anticipates our concerns and understands our needs regarding the care of an old fella near the end of his life (although with Dr. Henshaw's gentle manner, our dog keeps on surprising us!). He’s also great with our cat, treating each animal with care and compassion. I enthusiastically recommend Dr. Henshaw!"

"Not very happy with the customer service here and more than likely will be switching clinics. The doctor is nice but the office staff is hit or miss. Sometimes they are kind of friendly and sometimes they’re not, at all. My main complaint is that I called on a Wednesday to fill a prescription and was told that I’d get a call from them the next day to be able to pick up the prescription. On Friday, I still hadn’t heard anything so I called them back and asked to talk to the woman who helped me on Wednesday. She got on the phone and immediately got defensive, saying that she told me the doctor would be out of town until Monday, which she obviously hadn’t or I wouldn’t of been calling…I told her I needed that prescription before the weekend and that my dog was out. I asked her to have the doctor call me on Monday and she got an attitude. She called me back about 20 mins later and told me that she had the script filled by another doctor and I could pick it up on Saturday before 12. I live 40 minutes away and was hoping to pick it up while I was in TC for work, that’s why I called on Wednesday. I then had to make a special trip on Saturday to get the script. When I got to the vet, they had the wrong amount of pills in the prescription. I had asked for 30 and they had 60. When she adjusted the prescription, the price went up and she didn’t explain why. I originally was told on the phone that the medicine is $2.60 a pill and then was charged $2.87 a pill. I called the vet today to request a call from the doctor and the girl on the phone seemed like I was bothering her… just overall not happy with this clinic. Waiting on a call from the doctor and then hopefully I will be able to adjust my review."

"This is our little black cat’s primary care vet. We so appreciate the care, cleanliness and great attitudes we experience when we go. Dr. Mason is who our little black cat sees - and he does such a good job listening to us and handling our cat, as well as his supporting staff. We highly recommend Dr. Mason for being your family’s pet(s) vet. Traverse City is so fortunate to have such a good team! Thanks Oakwood Vet!"

"A bit pricey but the vet was amazing Listen to us and our pets. Didn't just do what he wanted but listen to what our pets wanted. If your a pet parent you know what I mean. Finding a doctor who understands hairless cats is hard but I'm happy to have found someone who understands these unique animals ❤️"