Pet Supplies Plus Traverse City

"I don't hold back on reviews. While it's a nice store, prices seem fair on most things, and staff are really nice, the small animal care is far from where it needs to be. Guinea pigs, ferrets, and chinchillas are all social animals. So when you can walk in and see them setting in hardly vented cages most of the time all by the lonesome it's not good. Now I understand if you have 3 and sell 2 well guess what you only have 1, I get that but when you have 2 chins in 2 separate way to small of enclosures it's not ok. The animal care here I would call sub par at best. I don't blame the employees for not being properly trained, I blame the company. Again nice store and people but some real education and animal care / quality of care needs a big revamp. Just my opinion as a small pet owner and lover. Edit to this: for some reason it won't let me reply to the owners reply so I will here. With that said thank you for the reply. I'm not sure how Male or Female owned makes a difference but I appreciate the local ownership either way! I'm happy to hear they get interaction daily that is a big thing for them but unfortunately nothing we can do as humans replaces the contact they have from others of the same kind. I'd love to reach out and chat about it. Unfortunately when I get out of work most days your closed... but we are in a lot getting supplies to so maybe that would work. Or I'd be happy to chat over email as well. Not bashing the store by any means please don't take it that way... just a big advocate for little creatures :)"

"Very understaffed. I needed help with something that my puppy needed post surgery so I didn't have much time. There was apparently only 1 person working who was working the register. I was ready to leave but she did come to my rescue when she was no longer cashing people out. Bless her heart, she was doing her best. It just comes down to no staff I guess"

"Pretty nice place I go here because I have cichlid fish and the bigger quantities of fish food you can get here they have good selections on a lot of stuff wish they had just a little bit more on fish. I love my simple creatures."

"Update- back again and happy to see that the self bathe area is still great. Well maintained for sure. Highly recommend. We bathed and dried three big dogs today in about an hour. We had been here 4 months ago and the concentrators we missing from the dryers, rendering the dryers useless. Happy to report it was taken care of and now your doggie gets dried super fast! Very nice self wash facility! Top notch. Our old girl, fresh and clean, all wrapped up for her ride home."