Ascension Borgess Hospital Borgess Women's Health

"I've never had a bad experience here. All the doctors I've seen have been great and the receptionists are always friendly and helpful! My only complaint is that the office moved at one point and was a little confusing to find, but if you find a staff member in the building they're always nice and willing to help (in my experience)! I've seen a lot of reviews complaining about not being able to get ahold of anyone on the nurse line - that's true of every healthcare business I've ever been to. If you leave a message, they always call you back the next day or sooner!"

"Can never get ahold of nurses. They keep you on hold for more than 5 minutes every time. If I’m being honest it is usually more about ten minutes with one or more phone call ten minutes EACH. The wait NEVER fails. These nurses work remote they need to be more attentive to phone calls. I know not everybody has the time to consistently hang on hold for so long our lives are busy too. Not only busy but I need medical help and I don’t feel like I have it unless I am face to face with my doctor. These remote nurses are useless. I’ve heard children screaming in the background in the past are they even being attentive or being relaxed because they have the opportunity to be remote and not directly in the borgess facility?"

"Called to make an appointment for an annual exam. Waited on line for 7-8 minutes. Talked to a gal who couldn't tell me when my last appmt had been. Said she would transfer me to my doctor's nurse. I said, "Great, either way, I want to make the appointment." At 4:43 PM, my call is transferred to an after office person. I said, "this isn't after hours, I was told I would be transferred to my nurse." The after hours person was very apologetic, understood it was before closing time, and said she would report this problem."

"I had awesome care under Dr. Jennifer Frink, however when it was time to have my baby at Borgess Hospital the doctor who was scheduled there (Dr. Hoffman) that day never showed up to deliver my daughter. My husband had to run and catch her as she slid out on the hospital bed. If I had not screamed for him to come back she would have hit the floor. The nurse just stood there and did nothing. I still have nightmares about it and can even barely write this review. If you have a child I recommend going thru Bronson. When Dr. Hoffman showed up for the after birth, she had the nerve to tell me "sometime these things happen". There were no other active labors going on at the time of mine so she had no reason for not showing up. And another note. When I went into the Hospital my contractions were 4 minutes apart, dilated to 5 and they told me I would have to walk around for an hour and hope I was dilated more or they were going to send me home. This was my 3rd child and within 2 hours of getting there I had her. I can not express how angry I was with how I was treated and "taken care of"."