Walgreens Pharmacy 5815 Gull Road, Kalamazoo, MI 49048

"If I could give zero I would. Put on hold for a most 20 minutes and then told 3 different stories regarding the status of my prescription. Then they hung up on me. Terrible service is an understatement for this place."

"Worst service ever. I refuse to go to this place again. The staff is extremely rude. I pulled up to the window and the gal was scrolling on her phone and ignored me and kept scrolling. Finally she came to the window and said “give me just a few minutes”, no one else apparently could help when there’s five other staff members standing around and she was scrolling on her cell phone."

"Worst pharmacy in Kalamazoo. times we've waited for 20 minutes for one car to clear in the drive up. Terrible service.and disorganized. We get emails telling us that our prescriptions are ready for pickup, only to be told they are not filled yet. We waited in line for 30 minutes and they have trouble finding our prescriptions when they are ready. Terrible service."

"If I could give zero stars, I would. They seem to be the only ones that can’t get a prescription filled correctly despite multiple visits and communications. I normally don’t rush to leave a review if my experience was bad, however this has now happened so many times that people need to know. If you have an urgent or even within several hours need of meds, YOU WILL NOT GET THEM. Maybe they’re great when you have days and days to get something filled - but I won’t be using them ever again to find out. Absolutely unacceptable."

"My son had surgery and the surgery center sent them to the wrong Walgreens after they corrected the error our prescription was not going to be ready for my son to have his pain meds on time. I tried to explain this to one of the pharmacy workers who showed little concern for my situation and walked away before I was done talking. I called the pharmacy and they were closed for lunch so I called and asked for the store manager that happened to be JJ. He listened to my situation and told me he’d take care of it. I got a call back from JJ and he said “Your sons prescription is ready”. JJ didn’t have to care and because one of the scripts was a controlled substance my surgeon wouldn’t transfer it to another pharmacy. Thanks to JJ for his empathy and compassion."