Tim Hortons 2258 Crooks Road, Rochester Hills, MI 48309

"We placed an order online for breakfast, knowing that breakfast is served until 11 AM, or at least should be served until 11 AM per all the Tim Hortons locally and their signage. Order was placed at 10:30 for pick up at 10:40 per the app and was told they don’t make hashbrowns after 10 AM. Manager was kind enough to refund back to our card, but if you are serving breakfast until 11 AM, maybe to stop making hashbrowns at 10 AM is not the best option. I understand if you are not trying to waste products, and I understand that breakfast is served all day so you will have eggs… But at least stop making hashbrowns. 15 minutes before. I promise you they won’t go to waste as you think."

"I’ve been to several Tim Hortons locations in Oakland County and found this location to have the best quality of food. All of my drinks tastes great and bagels are toasted perfectly. I do agree from other reviewers that the drive thru service isn’t the friendliest, however, they are very fast and efficient which is what I’d prefer during busy morning rush hour time."

"Everytime I go here the manager with the glasses (I think her name is Julie) is very rude. She usually works the drive thru when I come. She takes my money very quickly and shoves my order in my hand , almost making me drop it. No eye contact, no good morning or greeting, When I say everytime she is rude, I mean everytime. She did not take my order today but I heard her being very rude to a customer while I was there. The other employees there are usually very hospitable. This manager needs to be replaced. Or at the very least reprimanded and trained up in customer service. Tim Hortons you can do better and my coworkers and I will not be returning until you do. I will also spread the word in the Rochester community and with my followers on social media about this."

"I had the worst experience at this location, this past weekend. The manager Julie doesn’t know the first thing about customer service and had a very condescending attitude. I ordered a latte and was very unhappy with it. I could barely taste the pumpkin spice flavoring or the oat milk I requested. It actually tasted more like a cappuccino rather than a latte. When I expressed my disappointment in the quality of the drink, she proceeded to feel the need to educate me on what a latte consists of in a very rude and condescending manner. Now I’m an avid coffee drinker, who drinks coffee every single day. I ordered a large Pumpkin Spice latte with oat milk, that costs over $6. I think I’m pretty familiar on what a latte is. At this point I just ask for a plain coffee instead, of which she has someone else prepare and rudely walks away. I then request a refund for the price difference, because who pays over $6 for a plain XL coffee??? She gets an attitude and tells me “I can’t give you your money back just because you didn’t like the drink.” Excuse me?? She then says I’ll have to just get something else to make up the difference. At this point I’m beyond frustrated but agree because I’m short on time. The cashier then decides (without asking me my preference) to go grab a random donut and hand it to me. I refuse and tell him there was $3 difference and a donut doesn’t even come close to making up for that. At which point, he brings Julie back over and she tells me the cost difference is not $3 and that I don’t know what I’m talking about. She then tells me I can get a refund but no exchange for the order. I’m floored because I’ve never experienced service like this. I gladly take it, she takes the coffee back and I leave. I WILL NOT BE GOING BACK TO THIS TIM HORTON’S EVER AGAIN. Sadly, they need training in customer service and the food/drink quality is far below that of any other location."

"I was pleasantly surprised with the bagel sausage egg and cheese breakfast sandwich, we also got it on a biscuit both were good and no complaints, drive thru was friendly. I have had the croissant sandwich at other locations and very disappointed but these sandwiches were very good!!"