Happy's Pizza

"Avoid this location!!! We used to go here all the time, but not anymore. Ordered chicken and fries last week, husband asked for a ranch and bbq, staff said oh there are 2 ranches in the box so he came home, there was none, then I decided to weigh the chicken which was supposed to be 2 lbs and it was less than 1.5!!! Scammers"

"I enjoy happys pizza, this review is simply about this location. I would avoid this place. I ordered a BLT pizza and a 2 liter of root beer was also told it would be here in 45 mins to an hour. After an hour and a half the driver showed up. Dirty from head to toe, without my 2 liter. I told him I would tip him when he came back with it, he brought me faygo root beer (which isnt what I payed for but so be it) when I opened the Pizza the lettuce was brown and the mayo was old and the pizza was cold. I called the store to complain to the manager and he replied "Sorry bro what do you want me to do about it huh?" I am a genuine nice person and this isnt my first bad experience with this location. this is just the tip of the iceburg."

"It was late, I was concerned about getting there with enough time for them to bake my pizza. I called ahead at appx 12:20am-phone was picked up on 1st ring-very pleasant greeting, I said I know you close at 1, can I still order a pizza now? Without hesitation the reply was "OF COURSE" with a genuinely enthusiastic positive tone. I was relieved since I was starving at that point w/ no other option. I normally prefer to order in person since I have a custom order.But given the time I thought I better let them get started. Brittany was so efficient taking my order I was afraid it might not be correct. When I arrived, Brittany repeated my exact order.I thought she was amazing given the hour-her incredibly positive attitude,energy&proficiency,caring,customer-centric demeanor&authenticity really shines through,even at almost 1am.I find this to be very rare, especially this late.They even had suffered a recent disruptive power outage and she was completely unfrazzled-incredible since this would be too much for most people! I had also inquired about a deal". Have asked @other pizza places who never give a break,Brittany looked&found me a nice discount. She didn’t have to do this! At this time,she was also going through the store's closing process.As a business owner myself I notice how employees work. Despite the late hour and my fatigue&hunger, I couldn't help but notice how efficiently&energetically Brittany performed her duties! It was truly amazing as I have never seen an employee with such a positive attitude and care towards not only the customer but also towards her duties! She is truly remarkable-an exemplary Happy's team member.Brittany performed as I perceived an owner or manager would-very impressive-even more so given the late hour, & I'm sure, her very long work day. I would be completely remiss if I did not post this stellar experience at Happy's Pontiac! It was a Godsend to me-I couldn't have had a better experience given my circumstances. It was exactly what I needed but never expected! Brittany's customer care, great listening skills,attention to detail, genuine&positive customer interaction exceeded my expectations by a long shot. Whoever her boss is,I truly hope he or she realizes what a rockstar Brittany is! In my opinion as a customer&business owner myself, she represents the store, the brand,&herself at the highest level possible.Brittany made this more than a great experience for me-it was exactly what I needed at that moment.I can honestly say it was a textbook perfect example of a positive++plus experience that any customer anywhere could ever hope for.I also must mention chef Andrew's expertise in pizza making.I checked before I left which is important to do-we all hate getting home w/ an incorrect order-certainly not the case here! It was exactly as ordered! I was so excited when I saw all of my specified ingredients plentifully distributed on the pie,(no skimping),the colors popped! I think it's a pizza maker's skill not to burn/ruin the green peppers-they were perfect-fresh&bright green-beautiful! I was so hungry I absolutely inhaled four or five pieces before I even started the car!Thank you so much Brittany&Andrew!! I will be back again&again for more delicious food&to experience your terrific customer service, Brittany!! It is an absolute joy, especially these days when many employees don't have the desire or ability to deliver fantastic customer service!Brittany hands down raises the bar--to the ceiling! (And in case anyone is wondering, no, I am not related to these guys)This was not the first time I’ve been to this location,&have always had a fine experience-but this was the first time I met&had my order taken by Ms. Rockstar Brittany,&made by the amazing pizza chef Mr. Andrew!SO SO GOOD!You should run to this Happy's Pizza the next time you're hungry for any of their menu items! I'm sure whoever takes&makes your order will do an awesome job, but you'll be especially pleased if Brittany is working the front&Andrew is in the kitchen. GO!!! GO to Happy's Pontiac NOW!!! RIGHT NOW!!!"

"So we ordered at 9:00. We ordered 4 things, pizza being the main order. We got everything but the pizza delivered, they said that the delivery driver was turning around with our food now, if not they'd remake it. There choice of wording was off to me about them turning around but, whatever as long as we get it. Another hour had passed and my husband called them and let them know we haven't gotten our pizza and we had to work in the morning so we couldn't wait much longer, they said he's on his way. It's an 8-10 minute drive, so ok, we can wait. Another half an hour, it's 11:30 at night now, we work at Amazon, its prime week so we have to be up at 4am, we called them back, they said they will make it now. Don't lie to customers, and say it's on the way if you don't even have it ready, weather you have the drivers or not. We spent $56.97 including the tip tonight (should have waited in the tip) on salad and fries. Absolutely unacceptable."

"I got a 3 topping pizza for $12.99 and tax with sausage, peppers and banana peppers. This is a great combo to get or add mushrooms in place of one. It comes out nice and fast, 15 minutes at most with great flavor. A lot of cheese and sauce. Deep-dish or regular are both good. I alternate one then the next usually."