Banfield Pet Hospital

"I am quite disappointed in the long phone wait time and the blatant disregard I received today while requesting an urgent anxiety prescription for my dog. The young lady over the phone didn't ask any questions or try to understand why there was urgency in my voice and request. I'd already spoken to another lady this morning who began the process of getting my dog his medicine ASAP. What Mackenzie didn't realize is I'm a long-term Banfield supporter. I'm on my 3rd dog (one lived to be 16 years old) and my 3rd "Special Care Wellness Plan." That's literally thousands of dollars I've spent with Banfield ($90/month for 13 years). I'm on holiday vacation and will not be patronizing this location nor recommending it. My home location in Montgomery, AL has ALWAYS been accommodating. Ms. Mackenzie at this Southfield location did no such thing. Banfield - Montgomery, AL may need to train Southfield on caring for their pets' needs and pet parents' urgent requests. Or at least learning to pretend to care over the phone."

"I’m a new dog owner and the staff at Banfield have been so supportive and helpful in helping me navigate life with my puppy. Not only do they answer all of my questions and concerns, but they make sure my nervous pup is calm and comfortable when he’s being seen. They’re always so kind and patient with him, and I appreciate it so much!"

"The staff is really nice. My dogs did well there. The technician and doctor took time to listen to my dogs concerns and implementing a plan to resolve my dogs allergy issues. He's doing a lot better now."

"I've been taking my cats to Banfield Pet Hospital for the past few months, and unfortunately, my recent experiences with their customer service have been consistently disappointing. On multiple occasions, I've encountered long wait times when trying to reach them by phone. During one particular instance, I waited on hold for 25 minutes, only to be put on hold again when I called back, and then abruptly placed on hold yet again during my third call. It's disheartening when these issues go unaddressed, especially as a loyal customer. I had hoped that my experiences would improve over time, but, regrettably, they were worse. The prolonged wait times have negatively impacted my pet's well-being, and I believe that addressing these customer service issues is crucial to the overall satisfaction of clients. I've made the difficult decision to seek a new veterinary provider where I hope to receive a more efficient and attentive service. It's essential for pet owners to have peace of mind and confidence in their veterinary care, and unfortunately, my recent experiences have eroded that trust."

"Impossible to get a hold of them. When I tried calling to make an appointment for my senior cat's dental cleaning, they placed me on a "brief" 10min hold after which the call abruptly ended. I called back and was asked to sit on hold again. I said, "I was just placed on a hold for 10 minutes and then hung up on, so no, I just need to make an appointment" and the lady's response was "Oookay"... and she placed me on hold. AGAIN. With no explanation. I hung up after 15 minutes. It's like they don't want my money or something. My guy just needs his teeth cleaned..."