Wendy's 2620 State St. South, Ionia, MI 48846

"Don't judge the background in the photo. I'm working on an investment property; I stopped long enough to throw down this food, then continued to work. That said, I got my standard chili with hot sauce which is always delicious. I like to scoop it out with a saltine which makes it go a lot further. I also got a jr bacon cheeseburger without "cheese" (I DETEST processed cheese food aka American cheese), light mayo, & add onion. Holy cow was that delicious! I never thought to add onion until the app offered it. Total game changer. If you've read my previous reviews, you know I have a love/hate relationship with mayonnaise. A little is delightful. A sloppy mess is gross. This burger had the perfect amount. I ordered through the mobile app. I arrived a couple minutes before my pickup time. The staff were very friendly and helpful. My order was ready and waiting but still hot. My only complaint is that the sidewalks were extremely icy and dangerous. I'm not sure why they weren't cleared but I didn't like that at ALL."

"On 2/5/24 10:30 am, we stopped to have practice. We placed our order and were the only ppl in Wendy's. Our was taken, we had to wait, food was barely warm when we were served. Also, we ordered two cups of coffee and served coffee, but one cup was a full cup and the other was only 1/2 cup. Server stated she would bring more coffee. Coffee was never served and she went outside to be on her phone and smoke a cigarette! When we left this same server still outside asked how are meal was and my husband stated terrible and that we would never return. Meal came to approx $18. I would have called the manager, but appears by the ads, they are looking for a general manager, manager and assistant. To the public beware! Save your money and/or visit another fast food restaurant!"

"Ordered a Jr bacon cheese burger, small fry, large root beer, and a 10 piece chicken Nuggets. What we got was a small fry, large root beer, 10 piece spicy chicken Nuggets and asked where the sandwich was she said it never got up on the order. Girl said manager took the order but yet how can you even be a manager if you can't get a order right at all also if they wants spicy they will ask for it don't just be a idiot and assume they want spicy."

"I stopped here on my way to work this morning. I am a manager at a fast food place myself. The customer service I got today was AMAZING. I didn't get the lady's name at the window, but she is amazing. Thank you for the great service. :)"

"I placed a mobile order, but it wasn't showing up in their system, despite showing as paid and completed (yes, I made sure I selected the right store.) Instead of brushing me off because it was an "app issue" like most fast food places do lately, the staff here immediately took care of the problem. I really appreciate that. Also, the store was clean, my food was good, and I love that they have a Coke freestyle machine so I can get something besides the usual boring fast food beverage options. This is the best Wendys for miles."