Noodles and Company 3871 Rivertown Parkway, Grandville, MI 49418

"I picked up my food from noodles after placing a to-go order, when i got home i was missing a few minor items (extra sauces, missing one piece of cheese bread, very small things so not a big deal) i called to let them know not expecting much, but Zachary was very helpful and saw we ordered just a couple things, and refunded the whole order, which i was not expecting at all! He let me know they don’t always know how to get better if people aren’t letting them know. He was very kind over the phone and didn’t want my experience to be bad. Definitely on me for not checking the order before leaving, but very kind of him to refund an entire order for minor things just so we will continue to come back (which we will!) this was the kindest interaction i’ve had about missing items for an order. reminder: being kind, patient and willing to understand mistakes happen will make life a lot better for many people."

"This is the 3rd time in a row I'm served noodles with little to no sauce. I ordered the thiapad and the chicken montamore. It was disgusting and had no sauce. There was no spinach in the montamore. Unfortunately, I didn't check my order before I got home. Would have returned it if I was closer. Will never order here again"

"I used to manage this place and it has just gone downhill regarding quality. We never ever have an order that is right. Portions are so small. Prices keep rising. I pay $1.25 for any extras and get so little of that extra. Side salads are usually only half good, half the lettuce is wilted/wet/pink/brown. This time I didn't get dressing for the salad and it looked more than half edible this time. No sauce for our cheese bread. It's quite frustrating because this is one of the few places we trust because we are vegetarian. We never get a "5 star service" Don't get me wrong the people there are wonderful and sweet but just take more time to make sure the order is correct and everything is there. I drove 30 minutes for lunch today and it's so disappointing I have to remember to check my entire bag before I leave now, that's not my job."

"They need to fix their online ordering system and they also need to hire a new manager. Ordered online, however the “special instructions” never make it to the restaurant. It’s happened before and I noticed once I sent in the order that the special instructions were not listed. I tried to call the store. No answer. My daughter went to pick up the order quickly so she could catch them hopefully and let them know that the instructions don’t transfer from the online form to the order. She needed a different pasta in her soup because of egg allergy. The manager was extremely rude rolling his eyes. Said they already made it and didn’t have any more soup. He said he’d give her a refund, she told him she’d need to order something else because she needed lunch. He then proceeded to ignore her and issue a refund, even after being told a second time she needed something for lunch. He could’ve kindly offered her a different dish. She left with no lunch and a lot of frustration when it was not her fault that the online ordering system is faulty. So rude and makes me definitely want to take my business elsewhere."