Pet Supplies Plus South Bend 2202 South Bend Avenue, South Bend, IN 46635

"Very poor customer service. Shopped here for three years for my dog but when I had to finally deal with customer service and asked for a refund/replacement, I was asked for unreasonable proof. Now I can understand that it’s just part of any corporate System. However, since I had been shopping there for so long, I tried to make my case with the manager. It was the managers word that actually offended me. Paraphrasing him, he said I Need to show proof that I am not a scammer. I was just telling him how much I have bought from the store, and he says “ I have Seen a lot of people who spend a lot, but then they are shoplifting $10”. In any case, I don’t think I need to deal with this doubting of my character. Thank you for treating me the way you did and I will just shop somewhere else. You lost me as a returning customer of three years."

"I had my dog groomed at pet supplies plus in Greenwood Plaza yesterday. We met a groomer that we had not had before and I just wanted to say how amazing she is at her trade. She was very honest in her demeanor and professional. She explained everything that she did, and you could tell that she was very enthusiastic about doing a good job. The truth is, she did an amazing stellar job like I’ve never seen before on my dog. Please see the pictures. In this day and age, it is not always that we find employees who go the extra mile and take the time to explain their work, and are so very confident with it. My dog loved her and trust me dogs do know people ! Pet supplies plus is extremely lucky to have the groomer and I hope they are smart enough to see that. Her work is exceptional, and she is beyond amazing with animals. I have four dogs and I will be back!"

"Always greeted by cashier as you walk in door. Someone approaches you while looking around asking if you are finding everything ok and so friendly at checkout. This is exceptional service."

"We had a really great visit today. The cat food selection is awesome. Savanna was super helpful and struck up conversation with us. I feel like prices are hit or miss, but Savanna told us they price match other stores! We saved $15 on a cat carrier today thanks to her. Will definitely be back for our fur babies "

"I get my cat's food from here. The staff was able to help me figure out what foods were available for his needs, for me to choose from. He gets special food because he has allergies. They have the foods in multiple sized bags to choose from. And if you sign up for the rewards program you get coupons in your email. I have received multiple coupons for twenty-five to thirty percent off. I have been able to use these towards his food. I've received by far more coupons from pet supplies plus than any other pet store. Great store for pet needs especially on a budget."