PetSmart 1290 East Ireland Road, South Bend, IN 46614

"The animals, especially the birds looked really ragged. I felt so bad for this one little parrot or conure.... it's cage was too close to the door, and it was 23° outside, so the bird was shivering uncontrollably. I could tell it was really stressed as it's feathers were ruffled, and it had begun to pluck them out. For the prices, petco charges for cat toys alone, they should have proper placement and cate of the animals they foster. Where do these animals come from anyway? Are they wild caught?? That would be really bad. I don't think I'll go here again. It made me really sad to be here. I would have tried to rescue that bird, but it was $700 and I'm moving. Too bad..."

"I kind of liked this PetSmart, even though at least two of the employees are less than fit for customer service, up until the new fruit fly change. I buy things for all types of critters and fruit flies are one of the foods I buy. Up until recently they've been in a small, manageable container. Now they are in a large container which you can't even open without fruitflies spilling all over or without dumping the contents, other than fruitflies into tanks. The only way I could see these working is by setting them in the tanks which I'm not putting that in my tanks with whatever the blue stuff is inside. I've been told they won't be switching any time soon. I really appreciate how much they don't care about their products being inconvenient to their customers."

"This location seemed decently stocked and the team members were polite. I came for a light bulb and food for my bearded dragon. I bought the last bulb for my size, so im lucky to have gotten what I needed and advise checking stock ahead of time."

"Best customer service ever! The staff were so friendly, helpful, and super nice to my dogs. They helped me get outfitted for our newest rescue, save money from the coupon book, and all of them working on November 30th in the evening deserve major kudos and a raise! The manager was OUTSTANDING in her customer service. I will shop this store from now on for all my pet needs. AWESOME JOB CREW!"

"Took my puppy today to get groomed by Deborah. She was great! He was a little nervous since it was his first time. She got down on the floor and played with him until he was comfortable, she took her time and went at his pace so he wouldn't freak out and did a wonderful job of trimming him without taking too much of. She was very knowledgeable and explained things to us and even helped us to get the best deal. We've been in a few times now, and everyone has been incredibly friendly and helpful. But Deborah made it super easy as we were worried how he might do since it was his first time! Highly recommend!"