Walgreens,

1010 S State St, Big Rapids, MI 49307, United States

"I just spoke with Tricia concerning photo development. She was such a pleasant and helpful employee. Bravo to this Walgreens for hiring her!"

"Patrick, the pharmacist at Big Rapids Walgreens was amazing. We were told by a pharmacy staff member that they didn’t have a medication and would have to order it and it wouldn’t be in for 2 days. Patrick said they did have it and went to the shelf in the pharmacy department and brought it out to us. We were so thankful he knew they had it and brought it to us. He’s the best. ❤️"

"Typical of most Walgreens. Familiar layout with plenty of items."

"Good luck! Since moving to the area, I’ve had nothing but challenges with the pharmacy. I would submit my refill order through the app and schedule my pickup a few days out to allow for time to get it prepared. However, when I arrive for pick sometimes the are ready & sometimes not. As mentioned, some staff members are quite rude although there are some friendly ones, too. Transferred everything to a different pharmacy and don’t plan to step foot in this location again. The days of high-integrity and helpful service are gone (at least at this particular pharmacy). It’s disappointing as I never had this many challenges with the Walgreens I used in Iowa."

"The Pharmacy Manager was rude and unprofessional. I made several appointments throughout the day at the pharmacist. One employee was helping me and said they could do multiple appointments at once. The manager came by and decided she was going to help me instead. Her attitude and tone made it crystal clear that I was an inconvenience. She also let me know they were busy (although there was no one else behind me in line) and they couldn't combine appointments (even though the original employeesaid they could). As a business owner who focuses on hospitality and interacting with customers, I would be out of business if I treated my customers the way she did. If they were busy and couldn't assist me at that time, I'm alright with that. However, the condescending tone and manner was unprofessional and has no place in the workforce. I will NEVER shop at that Walgreens/Pharmacy again. I truly feel sorry for the original employee who was assisting me. Please be advised that I will tell everyone I know to stop shopping there as well."