KAY Jewelers 7474 Beechmont Avenue Towne Center, Cincinnati, OH 45255

"Terrible customer service! The rep that assisted us became increasingly frustrated with my husband because he was asking questions regarding price. She repeatedly complained about the outdated computer system, and struggled to complete my trade in. One rep was using a calculator on her watch to determine my sale price. When we asked about the cost of taxes, she said, “that’s on you guys man, I’m not from Ohio”. Continued to refer to my husband as “man” because she was frustrated he was asking questions. Will consider another Kay store next time, as we are long time patrons."

"Micaela was very helpful in picking out diamond earrings for my wife. She is very happy with the ones I picked !"

"We went to the location on Beechmont Ave and the lady who helped us acted like she she couldn't have been more bothered. There was no one else in the store either. She was extremely rude and if we had more time we would of went someone else. Do not go here!"

"Great shopping and buying experience. The team there is phenomenal. Highly recommend you go in and talk with them if you have questions about custom orders. I purchased a stone and brought it there for a setting for my now fiancées engagement ring. Easy process, they set great expectations on the process, and have tons of options for you to pick from from their inventory. They also have a nice selection at the location to get some ideas and get expired if need be. The team there made it a great experience, respected my budget and what I wanted. Didn’t try to get me to second guess my decisions to try and upsell me. I felt they were there to take care of me from start to finish compared to other locations or jewelers who seem to lose interest and enthusiasm when they realize you aren’t a high ticket sale for them. 10/10 highly recommended."

"I love this place. Not only is it where my engagement ring came from it’s where all of my real jewelry comes from. Why? Not because of the jewelry itself. Honestly I have to go to this excat location! The staff here is beyond amazing. They take time to listen and work with you and what you want. They all go above and beyond. I don’t think they have a bad employee. Thank you for not only selling beautiful jewelry but for actually taking time to care about your guest as soon as they walk in your door!"