G&G Fitness Equipment - Dayton

"I spent $3,500 for a new Life Fitness T3 with installation and removal of an old treadmill. The sales team was very knowledgeable and helpful. The problem started the first time I use the treadmill. After about a half a mile of running the treadmill lurched and and displayed an error message. I called g&g the next day to report the problem. They sent a tech out about a week later to look at it. He said it was due to the fact it was plugged into a surge protector and that I shouldn't have installed it that way. I told him that g&g did the installation and that my old treadmill required a surge protector. He said the installation crew as subcontractors it don't know much about treadmills. I told him this is a g&g problem not my problem. The next time I ran the treadmill lasted about 1 minute and did the exact same thing. I immediately call g&g again. To make a long story short, the installation tech canceled on me another time and the crew to pick up the treadmill cancelled on me another time. After a month of dealing with g&g and about a dozen phone calls I finally got all but $329 of my money returned. This company does not stand behind their products or care about their customers. I cannot recommend them."

"I am not a person to write public posts, but today I experienced some of the absolute best customer care I've ever had and wanted to share with the fitness community. My husband and I have purchased all our gym equipment with G&G beginning in Nov '17. Since then we've invested in numerous other pieces for our home gym and have trusted G&G solely for all equipment maintenance. It is because of our deep trust with G&G, particularly Bryan in Sales and Josh and his team from Upgrade Logistics, that we will consider NO ONE else to touch our fitness equipment. We are moving soon, and the moving company, despite our high recommendation to hire G&G, chose not to listen to us and sent a different 3rd party team to disassemble our equipment. Through no fault of theirs, the team did not feel comfortable disassembling, so we called our long-time trusted G&G team and begged for their help no-notice. This was a tall order since the tornadoes swept through Monday night and left many of us in Dayton reeling from the damage and they were low-staffed and without power to their warehouse. Despite the enormous workload, G&G came through for us again, even though they didn't have to entertain our request. Bryan (G&G), Josh (Upgrade Logistics), and Clyde (WDE) together saved our move and got the job done right and restored our comfort level that our equipment will continue to be cared for by professionals. Words cannot express our gratitude to this team, for many of their teammates were also impacted by the tornadoes, yet they cared for us as they always have...this post is my best effort to share that if you want great service, caring professionals, and a trusted team to work with for fitness equipment, you found it in G&G, Upgrade Logistics, and WDE. We are forever customers for this reason, hands down. With deepest appreciation, Kelly"

"We were referred to G&G Fitness from another fitness facility. Bryan S. met us at the door and was very knowledgeable about the machine we wanted to purchase. He matched the price of the other fitness facility and kept us informed of the delivery. We were very pleased with the professional and curteous treatment we received from G&G and will recommend them to others. Thank you, Bryan!"

"I'd like to thank Bryan at G&G Fitness in Centerville/Dayton for an excellent buying experience. We couldn't be more pleased with his service, the delivery crew or the product that we purchased. We were in the market for a treadmill and spent a lot of time doing our research. Bryan actually has written a 4-part series available online that provides an incredibly detailed explanation of what to look for when buying a treadmill. It has everything you need to know so you can walk into the store informed and able to make the best decision. Once in the store, its obvious that G&G is a cut above the rest in terms of both selection, quality of products and they are able to accommodate any price point. We must of spent a total of 5 hours between 3 visits to the store trying out treadmills and asking questions before finally came to a decision. Bryan was there to answer any and every question we had. They were able to set up a speedy delivery within 3 days after the purchase. The delivery/assembly team that G&G contracts with is professional, friendly, knowledgable and very careful not to disrupt everything in your house/apt. You just don't get service like this any more; it was a simply excellent experience from start to finish and we can't wait to start breaking in our new treadmill."

"We purchased our first treadmill from this store 16 years ago. The treadmill ran great but eventually became obsolete. However, anytime we needed service, had a question or concern the staff was always very professional and knowledgeable. They've provided such good service to us that we have purchased our second treadmill today and are looking forward to many more years of great use and service. Thanks for your friendly, professional and great service."