McSwain Carpets & Floors Corporate Headquarters 2430 East Kemper Road, Sharonville, OH 45241

"Will never use again. The only reason I gave it 2 stars instead of 1 was because the very small carpet install was decent. Had them out to refinish hardwoods. Was supposed to start on Monday, got pushed back to Tuesday. Not a huge deal. Waited all day on Tuesday. Contractor called saying he wouldn't be there until 2pm. Didn't show. We waited and then called him at 3:30. He then said 5pm. At 6pm he still wasn't here so we called him again. He said he was on his way and we should leave the house open for him. Um no. A different crew finally started on Wednesday, but each team (sanding, staining, poly) had no idea what the other team of people was doing and when. They rushed the job to finish on time on Friday, but there were mistakes everywhere -- finishings that were promised not done, parts of the floor they missed with the poly, and obvious scuff marks under the poly that they had to come back and refinish. We waited 2 weeks to fix it bc the manager said he wanted to be here when the work was done. Day of the work, no one called to tell us when they would be here, so I called the customer line and they had no idea what's happening. Eventually, the contractor just shows up mid-day, without the manager who promised to be here. Thankfully I was still at home. I try to discuss what happened (granted, I was upset) and the contractor said none of it was his fault and he wasn't going to discuss it with me. I'm absolutely done with this company and do not recommend them to anyone who needs flooring."

"Unfortunately, we had a very bad experience with McSwain and will never have them or an Armstrong floor in our house again. Be forewarned, neither company will stand behind their flooring and the "lifetime warranty" they sell you is meaningless. We purchased an Armstrong vinyl plank floor (A6899 Luxe Plank) from them for our kitchen (approx. 7 years ago). It was supposed to be their top-of-the-line floor and was sold with a lifetime warranty. We recently started a remodel of the kitchen with plans to keep the flooring in place. However, during construction, our contractor noticed that the vinyl planks were separating at the joints. We called McSwain, who in turn sent someone to the house (Paul I believe) and he was extremely rude and condescending. He basically said our issue was "an environmental" issue and they would not honor the warranty claim. With this news we opened a claim with Armstrong in the hopes that they would stand behind their product. Fast forward 5 months later and today they rejected the claim stating, " the issue you are having with your flooring is not a warranted issue". No other information provided. Our kitchen is no different from any other kitchen, so their excuse of it being an "environmental" issue does not hold water. Especially given that they can't/won't explain what that even means. Steer clear of both McSwain's and Armstrong!"

"Like many contractors these days, they did a great job on 95% of the work, but fell short in the end. Because of their own shortfall in communication between their salesman and their tradesmen, I am left to finish the job on my own. I tried to get a resolution with the salesman (Marvin Cohen) but all he did was point the finger at someone else, promise to get it done, and then disappear. Its not the end of the world and I can certainly finish the job myself, but it's one more sad example of a "C" job that could have easily been an A+. I hope someone from management contacts me."

"Edit after original review: I was contacted by the company and they worked to move up dates and compensate for added costs incurred. I would use them again in the future. The installer was very knowledgeable and the flooring looks great. I appreciate the quick response and willingness to make it right. Dates keep getting pushed back and have had to spend money on a hotel because there are no floors in my parents condo. Now the installation date is more than 2 weeks after it was supposed to be. Management is not helpful and the sales person is just a good talker...never use this company."

"Needs Based & Competitive! Shout out to Amy and John, I wish to thank you for listening to my recent flooring needs and providing a highly competitive quote which won you the business hands down. You where both a wealth of product knowledge and offered solutions! The installers where timely, pleasant and professional - shouts out to Rich, Dylan, Austin, Paul and Jay. Great work guys! Thanks to your great installation the house sold in a day. My general contractor was also impressed with your sales service and installation that he requested your contact info for future clients. Thanks for listening to my needs and providing over-the-top service."