R&W Computer Service And Repair LLC

"I will use R&W for all my future repairs. Great service, quick turnaround, and very friendly communication. Found myself in a sticky situation with a broken laptop. The "official" repair would have cost me too much, but this laptop was relatively new and has some hardware upgrades that were a pain to get done, so a new laptop was not an option. The big chain (BB) was going to charge me an arm and a leg. Harry was able to offer me an inexpensive alternative solution, and could more than easily match the competitor's price even if I went the more expensive route. I especially appreciate that Harry was so upfront with his opinions on what would work. He was honest and helped me weigh the pros and cons of my different options."

"Had some help with my gaming pc build. Did an absolutely phenomenal job with getting it together and making sure it worked properly. Very informative and professional. This guy is fair and will tell you the truth. Recommend highly and would use him again."

"Incredible service, affordable rates, and friendly customer service. I have utilized their services on several occasions, so this is not an isolated, one-time experience with them. The ONLY place in the Mentor, Ohio area to have your computer/laptop repaired or serviced!"

"I called about a broken laptop screen, and he told me to bring it in, because he couldn't tell me over the phone whether or not he could fix it same day without seeing it in person. So I brought the computer in, and he took it in the back and told me he wouldn't have the part necessary for the better part of a week, and that the repair would be $200. I need my computer, so I declined to wait that long. He then told me I'd have to pay a $50 "bench fee". I was not told there would be a $50 fee just to be told he couldn't fix it - I would have appreciated knowing that prior to going in. Further frustrated by being told I would have to pay another additional $5 to have him manually enter my cc info. Since I wasn't prepared to pay him a "bench fee", I didn't bring my wallet and didn't have my card on me. All in total, paid almost $60 and still walked out with a broken computer screen. Lastly, when I took the computer to my IT department within the hour of leaving his shop, they found he hadn't screwed the screws all the way back in, and one was missing. So basically I paid almost $60 to have a poorly put back together, still broken laptop. Total waste of my time."

"Literally one of the nicest IT Computer Repair Shops I have ever been in. He was so kind and relayed every piece of information to where I clearly understood what was wrong. When he saw the horrible job the manufacturer did using old parts it was clear he was annoyed as I was but did everything to get it functioning properly. If I ever have any other issues he is the forst an only person I come to. Top notch and gives everyone fair price for the level of care compassion and knowledge. Highly recommended."