Rescue Rooter 4495 Industrial Parkway, Cleveland, OH 44135

"Has an emergency work that needed to be done. Trevor was quick was in his response and fix of the issue would highly recommend."

"Chuck went above and beyond to provide the best service, installing a gas line dryer in the basement. I didnt have the tools myself to detach the cord and I know nothing about how any of this works, and as a single woman with zero background on gas leaks/pipes/etc, I was afraid to break anything or cause a gas leak. He took extra time to make sure I didn't need to do anything else and eased my anxiety about the initial wrong diagnostic on the gas line pipe. Joe was also kind and personable, however, the service I was looking for did not exist in the system, prompting him to select a service I didn't need. When Chuck showed up, I explained I just needed the old gas dryer detached and the new one attached and didn't want to break anything. I gave this a 3 star rating because Chuck was perfect, but the cost of what was done was absolutely absurd. I wrote a $300 check for a service the company doesn't even technically do. I know this because I was going to pay with credit card, but was told what I needed done wasnt in the system and it would be easier to pay with check. I did not receive a receipt. I tried to negotiate a lower price because I knew this was a simple job, but it couldn't be done. *******I was scammed financially by this company, but I suppose when you're desperate and need help, you have to settle for being extorted.****** But Chuck was amazing, and I know it's not his fault. Thanks Chuck. You were great."

"Would not recommend to anyone. We took off work and sat home all day for our “10-2” window, just to FINALLY hear back from someone at 5:00 saying they aren’t making it today. Horrible customer service and will waste your time. Better to find a local company that will actually show up!"

"Thank you Ryan at Rooter Works. He saved our water heater last week, and this week came out to troubleshoot several issues. Thank you Ryan for your clear communication about the cost and delivering on completing your tasks."

"I had my faucet replaced. I am so glad I did not try to do it myself. Bill Spritzer was the plumbing technician. He was at my house within 90 minutes of me calling to ask for an appointment. I couldn’t believe how quickly he arrived. Bill was professional, kind, courteous, and knowledgeable. I didn’t even have to clean up after he completed the job. My sink faucet looks great and works perfectly with no leaks. Thank you!"