CheapFlightsFares 815 Superior Avenue, Cleveland, OH 44114

"We’ve had to change our return flight and John helped me with that. I called and spoke to Wade who truly helped me figure out the best way to do our luggage since Spirit has a different policy than AA. He was so knowledgeable and agreeable, that I wanted you to know that. You have a good employee with Wade."

"Shame. On. You. For taking advantage of senior citizens. $15.98 auto check in charge and $168 in seat fees when there is no charge with United on both. Shame. Trust your gut people. Read past the reviews. Book directly with the airlines. Heck, look at the BBB. To your response: the reason you don’t see my reservation because this was for my father-in-law and I’m the one who looked at the paperwork after he booked and am sick to my stomach what I saw. Shame on you. I have the right company. Believe me."

"After 2 tickets being canceled because of the price online don't coincide with what the ticket really costs. I was so frustrated, I just wanted my money back. Wade, the customer service representative I talked with today is a highly focused gentleman. Within minutes, my return was on my card again. The 50 fee was kinda upsetting, but I'm grateful for Wade's patience and understanding. Your lucky to have this valuable employee. Thanks again Wade, they should give you that money I was charged 50, so you can go have a nice dinner or whatever. Keep up the excellent customer service Wade, and again, thanks..."