Giveback XP 955 Pavilion Street, Cincinnati, OH 45202

"I'm currently going through an unfortunate experience with Giveback XP, and I feel compelled to share my feedback. While I certainly believe in the importance of supporting charitable causes, I must caution athletes and bidders who may unknowingly work with companies represented by Giveback XP. First, Giveback XP failed to reach out to confirm the winning bid, which resulted in unexpected expenses for me--ie, having to pay more for airline tickets. The promised response time of 48 hours at the charitable event turned into a ten day wait, causing unnecessary inconvenience as flights were getting booked up. I eventually booked a flight without confirmation from them because the direct flights were almost gone. There was confusion on their part (was this a 2023 vs 2024 booking?) and additional delays based on people being out of the office for a week. It's worth noting that Giveback XP operates as a sub-contractor to Prolanthropy. Beyond the original difficulties, when it came time for fulfillment, one particular incident stood out. Upon checking in, I was required to provide a credit card for incidentals, which is customary and was expected. The room was supposed to be paid for as part my charitable gift. However, to my surprise, upon checking out, the Marriott desk personnel informed me that the entire bill would be charged to my credit card as Giveback XP /Prolanthropy had failed to provide a credit card. As a Marriott Gold Member and frequent traveler, I kindly explained the situation to the Marriott desk, and they agreed to wait until Tuesday before charging my card, if at all. In an effort to resolve the issue, I emailed Giveback XP on Sunday, providing them with an itemized receipt and explaining the situation. The same representative responded the same day, assuring me that they would take care of it. At that point, I considered the matter handled. Regrettably, on Thursday, Marriott charged my credit card. I reached out to Giveback XP once again--this time by phone. The same individual who had previously attempted to resolve the issue but had been unsuccessful took my call. She explained that she was on vacation and blamed the hotel for not following instructions. When we spoke I inquired about a timeline for a resolution and offered to join her on a call with Marriott. Eventually we found common ground regarding the desired outcome with the hotel and I appreciate her taking time to take my call and follow-up, but the series of errors is reflective. As someone who values positive experiences, charitable donations, and quality customer care, I found the interaction disappointing on many levels. She called back the same day to say that it would take her more time to resolve because the desk manager she had spoken to was out and she did not want to involve additional parties. In conclusion, while Giveback XP is associated with charitable endeavors, my encounter with their fulfillment process fell way short of even the lowest of expectations. I urge athletes and prolanthropy to expect more from the companies that deliver their fulfillment. It is my hope that this feedback will prompt improvements in their service delivery and customer support, ensuring a more enjoyable experience for future philanthropic participants."