Don Rice Construction, LLC

11927 Dechell Drive, New Haven, IN 46774

"Jack has been to my home many times. He knows what he is doing and is kind. I've been pleased with all the work he has completed for me."

"I was asked to contact this guy about my hot water heater from my home warranty company (Cinch). I contacted him on early on Tuesday he said, call me at 1pm tomorrow, I will try to get someone out. I called him at 1pm on Tuesday, he asked me to send pictures which I did immediately. He did not call me back so I called him on Wed, he said, he might be able to get someone out today, but started giving me the run-around about how, if he couldn't make it today, he probably wouldn't be able to make it Friday either. I never raised my voice, I just said, I am going on 3 days now without hot water and he immediately said, call your home warranty company, if you are going to be difficult, I am not coming at all. Completely unprofessional."

"DON RICE CONSTRUCTION was dispatched for home insurance claim. They never called, never showed. We called them and spoke to them about getting someone out, and they said the claim had been canceled, but if we still wanted them to come out they would come out “if they had time tomorrow “ but to wait on a call. They never called back never showed up. When we tried to call back they answered but then hung up on us. No return calls. We also contacted our insurance company and the claim has not been canceled…We have reported to the BBB."

"Choice home warranty uses Don Rice for plumbing issues. Both companies I would rate low. Chw is unprofessional and cheap while Don Rice is completely under water. I would call daily he would ask me to call back to get scheduled as they would schedule then not show up and not call. Then finally came out after rescheduling 3 times at a time when they were not scheduled. Once they wrote up my claim they did change my faucet. It took a month of me calling to see if they submitted my other claim before he finally told me the way to solve this was to call the warranty company and ask for another company. If my leak was bad my house would ha e been ruined by the time they got around to it and in the end they just told me they didn't have the time."

"Don replaced a sewer line from the house to the garage. It was more complicated than originally thought and weather was not cooperative. (All of which I understand.) it took 5 weeks to get that done. The mess following is what was unacceptable. Yard was left a total disaster and the bobcat damage horrific. My hedge row and fence are completely ruined and my deck needs fixed. The bobcat also was backed into my garage and destroyed the door. He put me off starting May 15, still claiming by Labor Day that he’d be fixing it. Never showed up, even setting days he’d have someone there. I was able to get his insurance to pay for the garage repairs but I am out thousands to fix the fencing, hedges, and porch. So frustrating! The sewer line fix is holding but I still am not living at my house due to inaccessibility."