Hampton Inn & Suites Columbus/University Area

"Basic hotel. No hot water when we showered at 6:30am. Check in was pretty simple. Only stayed one night. The people on our floor were very loud at 2:30am. You can hear doors opening and closing from down the hall. I liked the coffee/Tea availability. Also, check your statements. Went for one night, paid for two."

"If you hate sleeping alone, they have bed bugs to keep you company! I stayed at this hotel very regularly for months at the beginning of 2023. Staff was super nice and friendly and it was close to my work. But on May 14th, I woke up with a run of itchy bites down my arm and a few on my legs. Concerned about the breakfast, lunch, and dinner bite pattern, and the black spots on the sheets that weren’t there when I checked in, I tore the bed apart. Low and behold I found lots of little carcasses and one little live brown bug. I immediately called the front desk. And maintenance came up to check. The maintenance person tried to tell me that the carcasses were not bed bugs because bed bugs are bigger and browner. But anyone who knows anything about bed bugs knows what those little shedded exoskeletons mean: You do not just have a single bed bug, you have a bed bug INFESTATION. Also, maintenance never bothered to look behind the bed to see the live bug I was telling him was back there. I immediately packed up my things that had been all over that infested room and checked out. The front desk was nice enough to refund my stay. But I had to get all of my belongings and my car treated so that I wouldn’t risk carrying any bugs back into my home. When I followed up with the hotel about being reimbursed for the cost of having my stuff treated, I never received a response. I never stayed at that hotel again. And it’s been months. But the way it was handled still kind of bothers me. And I would like other travelers to be aware. **side note about having my belongings treated** Many months later I stayed at an entirely different hotel where I thought MAYBE I had seen another bed bug. (I’m always on high alert when I travel now.) But neither myself nor maintenance could be 100% sure that what I saw was a bed bug. I had only been in the room for 10 minutes at that point, and this other hotel still offered to have my belongings treated at no cost to me, just in case. Moral of the story: If the Hampton inn had wanted to do better, they could have."

"I love staying at this hotel. It’s an easy check in and check out. There is plenty of water and coffee or tea as desired. The rooms are clean and comfortable and have anything you need to help you feel like home."

"The location is perfect, its clean and beautiful. Breakfast was ok. The room (#223)was furnished well. The bed though! Ugh! Like sleeping on a sheet of plywood. Pillows were like empty fluff. Blanket was so heavy and the room temperature was hard to regulate. We would absolutely never stay again- bed was THAT uncomfortable."

"This is a wonderful property with a wonderful staff. There were very large events going on in town (and our hotel was filled with teenagers!) but the staff never missed a beat. The hotel was clean, breakfast was great and well stocked, they answered all our questions and met every need. With a smile! Highly recommend!"