Lowe's Home Improvement

"Lowe's is great when you use their app to find the aisle and bay where a product is located. Easy in and out. Lowe's is not as good when you need help finding something. It's difficult to find an employee and many times they do not know where the product is located."

"If it could be negative we would. Do not order from this store. Do not do a pay ahead. They have wasted so much of our time by pulling the wrong amounts out of the account, then not having the items, then saying their computer won't let us pick it up, to lying and saying a card was declined. Now we have to file a report for stolen funds that they refuse to admit was taken out of the account and wasted a day trying to get what we needed that they did not have in the first place. We should have learned the first time they royally messed up an order. Go to Home Depot, this store is not worth the headaches they cause. Update: Had to file a charge back with the bank after canceled order still posted for items we never recieved. Also got the same items at home depot for over 100 dollars less"

"I would like to give a shout out to Miss Mashanna who was extra helpful and decreased my time waiting for someone to help me in the tools department. I think she had noticed that I might have been waiting for someone to help me for a while and despite that she doesn’t work in that dept was able to help me and get me checked out. She was very very nice and unlike most staff act like you’re bothering them when needing help and seemed eager to help. So kudos to her and when it’s time for a raise I hope she get one."

"This store used to be one of the better Lowe's store around. Now, they have done away with cashier's. Self checkout is the main way to pay here. If a barcode doesn't scan, or if your military discount function doesn't work, the screen will say "help on the way". Good luck with that! You would think a business in retail would make it super easy to take the customers money. Not Lowe's. Self checkout can be backed up, some customers are just slower than others or they are having an issue and standing there waiting for someone to help them. I'm willing to bet that if a Home Depot came to Georgetown and had cashier's, Lowe's business would drop."