The UPS Store

"I had to return an xfinity modem at this location and my boyfriend had to send a few packages, the workers were so incredibly kind, helpful, and informative. I haven’t had too many experiences like this at a UPS store and really felt like this warranted a review. Definitely recommend this location. We were helped by Jon and Pete. Really great workers."

"I was impressed with the ingenuity displayed by Kat, who helped me prepare a package to ship by turning the used UPS envelope in which I had brought my item inside out to recycle and save me money on packaging. She and her cohorts could not have been more engaging and helpful."

"I've been to UPS stores all over the country and at least 5 different cities. I have returned countless items To Amazon and have never been charged for 1 piece of tape other than in this location. In fact I was just in another Chicago location the day before this and they told me they could tape it for me at no charge. I was actually made to cause a scene in front of a long line and instead of just taking my packages they made a big deal about it"

"I have been a steadfast customer of the UPS Store 5249 since 2016 and have had the unalloyed pleasure of interacting with Jessica and her dedicated team over the years. Living out of the country could pose a series of logistical challenges, especially when it comes to handling mails and packages. However, Jessica's team has turned these potential hurdles into seamless experiences through their meticulous and customer-centric services. Primarily, I use their mailbox and packaging services, which are both impeccable and instrumental to my international living arrangement. The team provides a myriad of great customer services, each tailored to address the unique needs of customers like myself, residing overseas. One such service that stands out is their mail pick-up service. It is exceptionally convenient and operates smoothly, ensuring that I receive all my mail without any hassle, irrespective of my residential location. The store’s team has always been vigilant and prompt, ensuring that I do not miss any important correspondence. Moreover, I am immensely thankful for the mail scanning services offered by UPS Store 5249. Every two weeks, like clockwork, they scan my mail and send it to me via email. This regular and reliable service allows me to stay abreast of my mails, making my life significantly easier. It eliminates the anxiety of missing out on essential mails and documents and enables me to act promptly when necessary. I must also commend the packaging services offered by the store. Every package is handled with the utmost care and professionalism, ensuring the safety and integrity of the contents. The meticulous attention to detail and commitment to customer satisfaction are palpable in every interaction. Above all, the interpersonal interactions and the quality of customer service at this store are unparalleled. Jessica and her team are always approachable, cordial, and willing to go the extra mile to assist their customers. Their approachability and dedication to resolving queries and issues have made every interaction delightful, instilling a sense of trust and reliability. To sum it up, UPS Store 5249, under the stellar leadership of Jessica and her team, has been my reliable partner, bridging the geographical divide with their impeccable mailbox, mail scanning, packaging, and mail pick-up services. The consistent quality of service, attention to detail, and customer-oriented approach have made them an invaluable asset in my life. For anyone looking for reliable, professional, and top-notch mailbox and packaging services, especially those residing out of the country, I wholeheartedly recommend Jessica and her outstanding team at UPS Store 5249. They are not just a store; they are a lifeline for those of us living miles away from home."

"Terrible!!! Thursday morning, I wanted to send a package over night and the staff here - name Magda - recommended me to use UPS ground with delivery date in the next day. They charged me 144 usd for the package and gave me bill with tracking number. But until the afternoon, when I check the tracking, not have any information about package. I come back store and asked staff here and they answered that the package had left already and they would update on the system soon. The next day noon, I checked the system and still nothing happened (UPS updated that they had not received my package). I ran to store again and met staff here who received my package yesterday but she could not check it out. The manager - name Cat - talked to me that I should call to UPS contact to check (she gave me the toll number). How come!!! Why she did not check and let me know what is happening? She is UPS people, her responsibility is providing me with information. Why she did not check internal from her side? She - Cat - shouted at my face - so impolite and insisted me to call toll number by myself. Too disappointed with UPS services and their stafff!!!! And today (Saturday) - UPS update that my package can be only delivered soonest next Monday. How come??? My fruit package can not be used any more!!!!"