O'Reilly Auto Parts 1196 West Maple Street, Hartville, OH 44632

"My experience was great. Cody was awesome! Super friendly and tested and changed my battery for me really quickly. Would recommend for anyone looking to test/change their battery."

"I go in the store to get their oil change deal. I stand in line for 15 min while 1 person at the counter has multiple questions. The guy at the counter waits until he's done with 2 customers before asking for help. There are 2 people in the back. They cannot ring up the oil change they have listed with the cheap filter(they don't stock the premium one for my vehicle) . I stand there for 10 more minutes while the cashier tries to figure out how to ring it up. I get frustrated and put my items back on the shelf and leave. I drive down the street to auto zone(they actually have 6qt oil change deals) and walk in grab the oil, take 10 sec to look up the filter and find it, then check out in another 30 sec and leave. It saved me $10 going to Auto Zone but I wasted almost a half hour and gas going to O'Reilly."

"I originally went to the Auto Zone up the road to get my battery tested and possibly replaced if need be. The guy barely talked to me or looked at me and tested my battery and told me it needed charged and said I could go to Mr. Tire and they would do it. I was very annoyed so I called O’Reilly’s and the lady working told me to come down and she took my battery out, tested it three separate times just to be safe and my battery came back bad. She got me a new battery with a warranty and installed it in 15 minutes. She was so kind and willing to help. I will be going to O’Reilly’s from now on!"

"I'm very pleased with the staff and the services I received. I needed a car battery. I called and they needed to order the correct battery- 2 hours later it was in! Anthony was an exceptional employee. He not only installed my battery, but replaced a corroded cable as well. He was kind, considerate, and professional. I am grateful and would recommend this business to give the best service possible. Many thanks!"

"I went in right at 7:30 this morning when they opened (6/30/21) because I needed my battery tested as I was sure that it was dead. The assistant manager was the only one working but he was fantastic (I wish I caught his name!). I was greeted kindly, then he quickly and efficiently tested AND REPLACED my battery in about 20 minutes. I've always liked this location, but I was truly impressed this morning by the customer sevice I received. I will continue to patronize this location!"