Annie's Auto 9944 Lorain Avenue, Cleveland, OH 44102

"Fantastic service every time! Matt is an incredible service guide and always delivers EXACTLY what he promises. The timeliness is EXCEPTIONAL. I know that when I drop my car off, I will soon get a call about exactly what needs to be fixed, a price, and a time it will be finished with ZERO gaps in communication or clarity. Highly recommend"

"Great customer service Great work! I’m good to keep going back"

"Great place great people. I will be going their forever. Matt the manager is great"

"They do good job on my car and they are really nice to me"

"I took my 66’ galaxie to the shop to have new rims and tires mounted and balanced, (I provided tires and rims). Upon receiving my vehicle back I immediately noticed a substantial loss in stability and steadiness above 60-70+mph. I contacted Matt and brought it back up to the shop to have them rebalance the rims about 5 days later. I was informed by a tech that the previous tech used aluminum weights when steel weights were the proper weight. He test drove it and said it felt much better. I agreed partially still around 75+ mph i was experiencing mild shaking. In attempt to not be a pain, chalked it up to perhaps needing another alignment, even though I had already gotten it aligned at Annie’s a few month previous. Another week goes by and the shop is ready for me to bring it in for the alignment. Upon receiving the vehicle back I’m assured now for the third time all tires and rims are correct size no rubbing no issues period..it went smooth. Until another tech runs out as I’m getting ready to leave, to inform me that “hey did they tell you, your front tires are rubbing your upper control arms”? So after three separate times of me bring my car to the shop this is the first time I’m hearing that my brand new tires are rubbing and they are severely damaged, ultimately putting my life at risk. I had been driving the car regularly for 2.5 weeks at this point. Upon calling the shop to discuss a course of action spacers and smaller tires are suggested to solve the issue but no solutions for what i should do for the now damaged brand new $400 front tires. I take it upon myself to reach out to Walmart and see if they will return the damaged tires and that would save the shop $400 rather than replacing my tires. That return has yet to be made since i just received my car back today. So i order 4 new smaller tires and they still rub, so i order spacers and then my lugs are too short now i have tried to problem solve and order all these pieces and parts alone with no help of the shop. Now I order spacers with stud extensions and the center bore is too small. It is the only one remotely close to what I need nothing exists for that vehicle so I have the idea for a machine shop to bore out the spacer and finally it all works out. So now I’m on the hook for $700dollars if Walmart does not return my used and damaged tires. Matt charged me $100 dollars for new lug nuts before asking. Then today charged me another $54 dollars for 10 lug nuts before I okayed it, yes $154 for 30 lug nuts. I paid $100 dollars for the balance, only to find out from my own research that the rims I have need to be lug centric balanced. So more wasted money. Upon finally receiving my vehicle today I drive it the 1/2 mile home only to double check my lugs all the way around and every single one was barely hand tight and my driver side window has been knocked off the track, just left inside the door and finally my vehicle still pulls towards the right after the alignment, yet another wasted $160. The utter disregard for your customers safety and audacity to take the absolute bare minimum of accountability is astounding. I understand and took accountability that I provided the wrong back spaced front rims and did more than my due diligence to trouble shoot and provide multiple solution and order parts. However I am in no way shape or form a tire or rim professional. It is the shops duty to assess and address a fitment issue from the beginning and most of this could have been avoided. I am so thankful that this small sliver of rubber did not give out with my two children in the vehicle. Thank you, Robert Fale."