AutoNation Ford Westlake Service Center

"Came in on a Thursday at 10;45, left before noon. An oil change and checked-up. Ashley kept me informed and advised all was good on my 2016 Escape. Truly a professional, courteous, friendly person and more. Thank you."

"i gave Auto Nation Westlake a 3 star rating...the service area was not busy but the person that was assigned to check me in was on the phone, there were plenty of others standing around or drinking coffee. Still waiting for the person on the phone talking to a customer. Finally another came over and said, I will get you started. Checked in, I needed a ride to work so that was set-up. During the day I was able to correspond with text messaging, the recall work was covered but the suggested other work topped $1,500.00. Really? I didn't hear from anyone o around 4pm I sent a text to check when my car would be done??? I was asked if I needed a pickup, that was arranged. At this time I asked if my auto could be run through the car wash, and was told sure, they always do that. I was picked up and delivered back to Auto Nation, paid my bill...but you guessed it mu car was not washed. By this time I was tired and wanted to just get home. Disappointed, Yes I was,"

"Danielle was great! Out of the blue, I contacted her and said I need an oil change. She said bring it in. Left the car there, walked back to work. Shortly thereafter, I get a call car was ready. Went to pick it up, it was waiting for me, paperwork ready, and out the door! Highly recommend working with Danielle!"

"Brought my Maverick in for an oil change. The associate (can't remmeber his name, younger guy, brown hair) let me know about a recall on my vehicle that had been promulgated by Ford. That was added on to my scheduled maintenance at no charge. The appointment went a little bit over the scheduled time, but it was very busy at that time of the day. everyone was very nice. look forward to working with this location again."

"I just bought a car there over the weekend my first time and everything and i felt so comfortable and respected the entire time. Pete helped me find a car that was perfect for me! He explained everything so thoroughly and i never felt rushed by him or anyone there. It was an amazing experience. I am beyond happy with the detail work and dedication to fixing any damage on the car from the previous owner - i will be coming back again!"