Liberty Mutual Auto Insurance 26600 Detroit Road, Westlake, OH 44145

"Don’t ever purchase Liberty Mutual Insurance!!! 1 year later and they can't figure out how to pay the benefits in the policy that my brother and sister in law were killed in an accident purchased, along with extra benefits that aren't required to be purchased! Horrible company"

"Auto insurance costs have surged in 2023 to account for higher incidents of theft, higher car prices and repair costs. At least LM has a big advertising budget to entertain you with emu's as the cost of living spirals out of control in cuyahoga county. Some people say Cleveland gets what they vote for."

"If I could rate zero stars, I would. We filed a claim in May of 2022 and only a month ago (March 2023) finally got an (second) appointment to get our bumper fixed. Since we made our original appointment (October 2022), we have had horrible customer service- the insurance not letting us know our appointment had been canceled by them three months prior to the October appointment, our car being totaled and the valuation being calculated ELEVEN months after the accident with blatant lies about damage and not taking into consideration things that would make the value go up (heated seats and roof rack), our claims person (Adrianne Bryant) being completely incompetent and avoiding nearly every single thing we have asked her. We have tried calling Adrianne and getting no response, we have tried calling Christina Allen and getting no response, and Adrianne has taken her sweet time half responding to any emails we have sent.This has been an extremely horrible experience and I will never ever recommend Liberty Mutual to anyone. I will in fact let people know not to go with Liberty Mutual and to tell all their friends. It’s not a shock that there is nowhere on the Facebook page to even write a review."

"I had been trying to get a copy of my sr22 for the last six months!!!!!! Every single time they say they sent it to me but nope no copy!!!!! Finally I was able to reach a intelligent person, Shareice!!!! That girl had emailed me my paperwork before we even hung up the phone!!!! She needs a raise and to be training the rest of the staff because they clearly don't know how to do their job!!!"