Mike Castrucci Ford Sales, Inc. Collision 1020 Ohio 28, Milford, OH 45150

"We had to buy a car and found one at Mike Castrucci Ford on Milford. It was priced ad advertised and the salesman, Terry in Used Cars, was easy to work with and not pushy. The whole buying process was very smooth."

"I had high hopes when I made my appointment, but unfortunately my experience was everything but positive. From start to finish, my car repair process was riddled with errors and poor communication. My biggest complaint is that Brian was entirely incompetent and unprofessional. His employment with the company should be reconsidered sooner rather than later."

"Incompetence and lies. I had an appointment set weeks in advance to have a business vehicle repaired here and the shop never ordered my parts and then lied to my insurance stating that I said I will take my car back to CO for repairs which was a complete lie. If you value your time and money don’t even think about talking to Brian at the collision center, he is incompetent and will lie to get out of fixing your car when he screws up. 1 star is way to many for this shop avoid at all costs"

"There's no reason for me to give less than 5 stars. I had an accident and the next day Progressive was able to help me get in touch with their trusted partner (Mike Castrucci Ford Collision) and they were able to tow my car in same day. They originally said it may take a few weeks for parts and other things and would try to work in my car. Completely understandable. They worked everything out with Progressive and emailed me a form to sign off. A few days later they called back and my car was finished. I was blown away with their customer service and speed. My car looks and drives like I was never in an accident. Collision customer for life. Thank you so much to the Collision team."

"Hit a deer Christmas Eve, progressive set me up with this shop. When I got there Bryan was impersonal, from the first step in to the last one out he didn't make any eye contact. I needed my car to drive to work and commute but the shop demanded that it sit in their lot until the parts arrived. They said it wasn't worth their time to take my bumper off and put it back on (about an hours worth extra). They basically called me cheap for not having rental car coverage on my insurance policy. Even progressive was shocked by how the shop handled my situation. Rude. Impersonal. Unprofessional. Would not recommend."