west elm

"Service was super friendly. Good selection. Many items on sale. Easy to park."

"After searching for a long time, my wife and I fell in love with a dresser and chest combo. Mishap after mishap of failed attempts to get our furniture to us, they finally just refunded us without even asking first. Here it is a few months later and we’re back to where we started. Terrible customer service. They kept blaming the vendor without taking any accountability. No empathy, no willingness to help resolve and keep our business. Just a refund with a shrug. Totally unacceptable."

"Love the look of West Elm decor. Picked out three lights for a new home remodel project. Knew I could get them "cheaper" somewhere else, but loved the look of these better. Although they said they could be picked up in store, upon arrival it turns out only 1 and part of 1 were available. The box there had a note sold, but returned, was completely sealed/taped closed. So I took it as they offered a discount because it was a return. We opened it there and it appeared fine. I took it home and of course a piece is missing. Next the light that was delivered weeks later that has 3 globes ended up to be poor quality for the price. The globes do not hang the same and look terrible now that it is up. I wish I would have gone somewhere else because now I have a return for the missing part item and I'm not happy with the light that is already installed in my home."

"Compared to some of the other comments, I had a great experience here. I've been looking for a new couch for months and finally decided to check out this store. I probably stopped by 3 or 4 times before purchasing the couch I have now. Each time, the store associates were friendly and helpful. I want to specifically mention Melissa, who was extremely helpful, patient, and caring to me with all of the questions I had"

"I make a quarterly trip to this location for 2 years now to see what is on trend for the season and what styles are in. Absolutely phenomenal customer service every time. I have left with numerous samples and swatches that helped me from a wrong choice also."