Sacred Hour Wellness Spa

"Sacred hour is a gem in our community. The experience, whether a facial, massage or pedicure is exceptional from the moment you walk into the spa to the time you leave. The aroma, pace, and service are all outstanding. The attention to detail is unparalleled. If you are looking for self care, look no further than Sacred Hour."

"I've been getting regular facials for two years, but decided to try somewhere closer to my home. I've always heard great things about Sacred Hour, and I was glad to see the offered an express facial. When I walked in, the receptionist was not friendly in the slightest. She even asked my a question, picked up her cell phone and appeared to be typing on it. Since she was preoccupied by her phone, she wasn't listening to me, and had me repeat my answer. I just found that extremely unprofessional. So I sat there and waited 20 minutes for my scheduled appointment, since they recommend coming that early. I'm not quite sure why.. Finally, the esthetician came out and greeted me. She asked me about my skin. Then said she would leave so I could disrobe. I said, I'd like to keep my clothes on if that were possible. She said I was to take off my top. I replied that it made me uncomfortable and I've never had to undress for a facial before. She continued to argue with me about why I needed to undress. After a while, she said she supposed I could keep my bra on, or offered me to keep my clothes on but I would leave soaking wet. I already felt uncomfortable, and now there was no way I was staying after all this pressure to take off my clothes. So I put my coat back in to leave. She assured me I would still be charged the $100 if I chose to leave. I suggested that maybe a heads up on the website would be nice, so people might know that they were expected to undress. (There is a very small space on the website that says most body treatments are enjoyed without clothing, but silly me assumed that was for a massage and not an express facial). She proceeded to tell me that people assume and just know that is how a facial works. Again, I've never had a facial where disrobing was even an option. She told me she's been doing this for 26 years and anywhere she's ever train and visited, that's the way it's always been done. I just felt extremely uncomfortable, feeling such pressure to take off my clothes. I went to leave, and the door was locked. She told me I had to wait for the receptionist to come back so I could leave. This puzzled me, since I could just turn the knob and unlock the door myself, which is what I did. It was just a very bizarre I, uncomfortable experience."

"Just had an amazing Indian Head Massage at the Rocky River location by LeeAnn. I wanted to take a moment to celebrate what a wonderful business Sacred Hour is from top to bottom. From the second you walk through the door you feel a Zen come over you and you start to unwind. Their check process is smooth, you pay for everything in the beginning, so when your service is over, you can quietly leave. No checking out or process to go through. It is my go to spot when I need to recharge and relax. I highly recommend all of their services."