Woodhouse Spa - Northern Kentucky 2808 Turkeyfoot Road, Crestview Hills, KY 41017

"I recently purchased a gift card, which I called to issue a correction for. In a recorded voicemail, Woodhouse Spa staff stated and guaranteed a correction had been issued. They misrepresented this guarantee, which provided false and misleading statements to me as the customer. Confirming a guarantee in a voicemail constitutes a verbal promise from a company, which they failed to fulfill. When I attempted to seek resolution, their staff offered no resolution. Upon escalation to their owners, Jeff berated and yelled at me. His partner, Cheryl, was the only person who took accountability for the situation at hand and expressed their wrongdoing, which was a small kindness I am appreciative for, despite not offering satisfactory resolution. This is not entirely surprising, as other recent reviews expressed issues with gift cards at this location. Based on my interaction with the owners/ their staff and the character displayed by both, I would strongly advise saving yourself the headache with this location and any franchise location owned in the greater Tri-state area. Go to their well-known competitor who will offer a better experience and kinder service."

"I received a gift card and decided to use it towards a facial this past weekend. While checking in the woman next to me was being told by the receptionist that her hundred of dollars worth of gift cards had been redeemed by other people due to how Woodhouse logged them in the system. The bizarre part was the receptionist refused to make right the situation and simply told the lady she was out money and nothing could be done. I had a physical gift card but still decided to ask my receptionist if she could check it. I was told it wouldnt be a problem because it was a physical card and would be fine at checkout. When finished with my service and I was at check out, I handed them my gift card and they informed me that someone else redeemed it- I had a zero balance. They go on to explain it happened because of the way they logged the gift card in their system. The 3 girls were honestly extremely rude about the entire thing- no sorry, no eye contact, obnoxious behavior really. I paid and still tipped the lady who did my facial +20% because she truly did a wonderful job. Woodhouse- my gift card was only $50. I left my service thinking I would certainly be back. After dealing with your front desk girls attitudes- never again. A word to the wise, a returning customer is a hell of a lot more valuable than $50. Especially when a mistake is your fault and the receptionist talk track is to explain how it was your mistake. Do something about it and teach your ladies how to treat customers better. They truly did ruin the experience for me and also for the lady that was there when I checked in. Extremely disappointing."

"What a great experience. The staff were amazing from start to finish. Highly recommend the hydro facial and Calming Retreat massage"

"This was my first time visiting Woodhouse spa. It's a beautiful facility. My only concern is the timing of the massage itself. I arrived to the facility a few minutes before 9am which was the time I was scheduled. directed to the locker room to change into a robe and shoes which I'm pretty sure took at lease 10 minutes. I was escorted to the room By I believe her name was Twyla. The massage itself was truly amazing, but when she finished it was 9:52. I kinda feel like my time was shorted a bit, unless they count change time which I find to be unfair. I do plan to return again."

"Went in for a couple massage. It was our first time together and one second ever massage individually. The staff were very warm and welcoming, checked us in got our robes and took us to the changing rooms. One suggestion is to give some guidance on how far to disrobe, not having experience, I wasn’t sure if I needed to remove all jewelry and/or clothing. They got a drink order and when we got to the quiet room, the drinks were there with our names. We sat for a few until the masseuse came and got us. They walked us through the halls and gave us a quick tour as we did, since it was our first visit there. They took us into the room and gave direction for how it would go. The massages were great, though they went by so fast. Then we went back to the quiet room and sat for a few before showering off and changing back. Overall the experience was great. The prices weren’t crazy and the service was great. Certainly not bad for a recommendation from Reddit! We plan to go back and make it a more frequent thing. My recommendation is to have them give a lot of pressure and then back down if it is too much, but that is a very individual thing."