KAY Jewelers,

700 Eastgate South Drive, Cincinnati, OH 45245

"Stopped in today to get my 6 month cleaning and inspection. I haven’t been able to get my ring on for time time now and was hesitant about getting it resized because of swelling I deal with due to circulation disease. The 2 individuals I worked with (wish I would have caught their names) were EXTREMELY kind, professional and took the time to work with me. I ended up deciding to have it resized and they took the time to talk me through the process, make sure all my information was up to date and got me signed up for rewards!! The store is clean, welcoming and I was greeted warmly the second I opened the door. If you’re thinking about going to a Kay… come to this location for sure."

"Jimmy was absolutely amazing!From engagement ring to our wedding bands. Best customer service!! He took time talking thru with us from the beginning to the end to what was best for us on our big day!! Thank you!"

"I can say that, the associate Mary that helped me get a new chain for my favorite necklace was the absolute best sales associate I have ever been helped by. Not only was she super kind and easy to help me but she went out of her way to make sure I got the best deal. She was an absolutely amazing woman! I can 100% say that this is the only location I will ever go to ever again! The service was fast and so painless! So thankful for her and the whole team of staff I had the opportunity to speak with!"

"This location is AWFUL. I randomly stopped in this location to have my new engagement ring resized. A week went by with no update and then the manager calls and leaves a voicemail for us to call back. Discovered they LOST my ring in the mail. We scheduled a time to meet with the manager to discuss next steps. Arrived and she literally NO SHOWED. Her employees stated she left early for the day because of "boredom." Didn't hear a word from her, she never returns phone calls, and has no empathy towards the situation. My ring is still missing. We had to pick out another ring to replace it and we almost lost out on that purchase due to her procrastination with the situation. She has lied to my fiance and I about the status of our order to the point we had to contact the DM. Still have no update about the replacement ring and despite calling, she does not return calls. She literally has no idea what she is doing and is unfit to run the store. I had to show up to the store to catch her off guard and force her to order the replacement ring. She had no idea how to even process it, which explains the lies she told to my fiance and I for a week. I expressed my frustration with the situation and she literally started mocking me! Absolutely the worst experience so far. Once I receive the replacement I will never ever step foot in here, ever again. The manager should be fired, she is THAT BAD. If you expect a classic Kay experience, you will NOT receive it at the Eastgate location."