Spavia Day Spa - Rookwood

"I brought a friend for her birthday for multiple services and it was an awesome experience!! For my massage, my masseuse Dennis accommodated the pressure I wanted and made me feel very relaxed. Destiny completed my facial which great and left my skin glowing and soft! I would highly recommend Spavia for their services and will be back when I’m back in the city!"

"Very disappointing experience and will never go back. I came in on my birthday wanting to be relaxed and help ease a migraine. I asked for soft pressure on the form they have you fill out, but that did not happen - I proceeded to get a deep tissue massage for most of the appointment. I said I wanted focus on my scalp and neck due to my migraine, but instead the guy focused on two painful points on my back for over half the time. He didn’t continually ask if pressure was fine, even when he was digging into these spots repeatedly and I was visibly wincing. It was extremely painful. He only asked if pressure was fine once in the first 5 minutes and then not again. A good therapist would be checking your face in these moments and asking if an intense amount of pressure is fine. When I flagged this with the front desk, I was dismissed and told "I must have needed it" (the deeper pressure). Extremely rude and disrespectful to not hear a client out, and understand their frustrations. I would recommend you not dismiss future people and tell them what you think they needed. I booked a massage for what I WANTED, not what some stranger thought I NEEDED. Instead, I walked out of a massage in pain and frustrated that I wasted $150 on my birthday (and still left with an even more throbbing migraine). Therapist was also very flimsy with the sheet - I've had dozens of massages, and it is a very intimate thing to adjust the sheet while you have next to clothes on or any at all. It was never tucked, it felt like it was getting tossed around and I was NOT at ease, especially with a man doing it. This is extremely uncomfortable, and feels very massage 101 to do properly. I will never go back, and left in tears out of frustration on my birthday."

"This was a a surprise gift for a milestone birthday. Not only was the spa itself immaculate, warm and inviting but the staff was also professional, friendly and clearly very knowledgeable about their art. I was fortunate to have a very skilled masseuse (Dennis) who gave me one of the best massages I have ever had. He also provided a hand, foot and head massage with scalp treatment AND, unknown to me, he came in early to accommodate our schedule for the day. I could not be more pleased or pampered and it was a fantastic way to kick off my birthday celebration. Thank you Spavia for such a special experience!"