Lovisa Cincinnati, OH 45236

"the employee who did my triple piercings should not be considered certified. he put the backs on so tight and they stayed like that for about a week before i realized that the reason i was still having so much pain was due to the blood getting cut off to that part of my ear. i woke up one morning with the earring literally stuck inside of my ear, and i ended up loosening both of them. im just thankful i dont have to let them close up, but seriously, take the training courses or whatever and actually care about doing it right or leave it to the professional piercers."

"Do not get your ears pierced at this location let alone this company! Pay a little extra and go to a more reputable company. Colton, who said he was the manager, pierced my daughter's ears less than a week ago. He sounded like he knew what he was doing but failed to know that my daughter required a longer post earring. Colton said all their earring posts are the same length. Competitors offer multiple options since earlobes come in various sizes. He embedded the earring into her lobe so deeply with the gun that the earring head became sunken in the hole for nearly a week and caused the hole to become enlarged and get infected. For the other earlobe, the gun malfunctioned during the piercing causing excessive tugging and pulling to remove the backing that was stuck in the gun while in my daughter's ear! The cleaning solution they provided is a low end product that does not properly heal the piercing. This as well as the information about the post length and the faulty embedded earrings was the advice of an experienced piercer from another company who I went to see right before returning to Lovisa. Colton said this happens 1/50 clients. I would think they would do the right thing and provide better follow up customer service since they do not lose too much profit from this but basically what they were telling me is that you are getting your ears pierced at your own risk! Colton immediately said that since I signed the contract, I agreed to potential infection. I'm sure it didn't say infection due to incompetency on their part. Because of this experience with the customer service, the $61 of my daughter's hard earned money that should have been refunded is now costing them a lot more in future business. Hoss, the district manger, was on the phone with Colton while we were there but he failed to speak with me. So I emailed Hoss at the address provided. Colton said they received tons of email complaints so he's sure mine would get overlooked. Red flag? This location also doesn't have a phone#. Another red flag. Two days later Hoss called me and basically admitted no guilt and continually cited their policy not listening to the situational explanation. He verbalized more concern for the improperly trained employee instead of the paying customer. He contradicted the truth by saying Colton told him he was aware they have different sized posts but they may have been out of inventory. This is after I asked the Colton to provide my feedback to his corporate partners about getting earrings with longer posts and he said he offered many suggestions in the past but they never listen to him. I was told many times of what they can't do for us rather than what they could do for us even though they are at fault for mutilating my daughter's earlobes!"

"Super cute store! It's like a Claire's for adults. I like it more than Icing because the jewelry is more relevant and tasteful. Ranges $5-30 with fun sales. I had a great experience and left with a bagful of rings!"

"I went into the store and found a few options for earrings for my bridesmaids. Before checking out, I asked what the return policy was and let the cashier know that I was planning to return some of the earrings since I wouldn’t need them all. The cashier told me not to worry, that the return policy was 30 days. Within the 30 day timeframe, I went to the store and tried to return some of the earrings and was told I was unable to return them. The cashier was rude and asked if I bothered to look at my receipt. It said no returns for earrings due to sanitary reasons. I assured him that none had been worn or tried on, but he persisted. Now I’m stuck with a bunch of earrings that I don’t want and was explicitly told would be returnable. I would NOT have purchased ANY earrings if I had known of the policy, which was why I asked in the first place. Further, am I not to trust an associate before a purchase to know the return policy of the store they work in?! Even if I had looked at the receipt immediately after purchase, would they have told me the same thing? I’m VERY disappointed in this store. I’d thought I’d found a new place for cute earrings, but I will not be shopping there again and will never recommend them to a friend."

"I believe this is a new store in the mall. They have some really cute jewelry for reasonable prices. You can find an accessory for almost any event here. I got both of the accessories in the photo for $31.98."