The Glass House 4264 Pearl Road, Cleveland, OH 44109

"Horrible customer service. I came in to inquire about prices on a 14mm downstem the guy at the counter was completely dismissive, seemed mad that I even came in. He didn’t even respond when I said hello just stood there and stared until I finally said something else. He brought me to where the down stems were and just pointed at the case and said here then just stood and stared at me again so I said I will just come back at another time because he seemed agitated then he got really aggressive told me to get out because I insulted him. I would not recommend coming here unless you like to feel threatened when trying to spend your hard earned money"

"If I could give a 0 star I would. I went to this store to buy needles for my almost 18 year olds tattoo gun since he has been practicing on fake skin. The guy with a beard and all the tattoos refused to sell them to me stating he can’t sell them to me because i’m buying them for my son and not me. Telling me it’s illegal for me to purchase stuff for my son as far as things he needs for his tattoo gun to practice on his fake skins. Dude was rude and was talking to me like I was a kid. First of all i’m 40+ so watch your mouth! He proceeds to tell me there are no other places in cleveland that sells the tattoo supplies. Let me research what I need to open a tattoo supply store, and hire people with good customer service."

"Lobby member does the most with an expert level inventory selection featuring 4 full size display areas that will each blow your mind with inspiration."

"i go here all the time for tattoo supplies and although the door says must be 18 to enter , every time i go in it’s the same guy with glasses and the beard he’s always had a super bad attitude but i never minded it because i would just purchase my things and leave . he never once id’d me. He surely remembers my face because as stated i always came here and purchased things. Today he decided to id me, which wasn’t an issue but he was quick to kick me out of the store before i can even give my id to him . I asked him why all of a sudden am i being id’d if he never done it before. he says “i card when i choose to card” and proceeded to be rude when i asked why does he pick and choose when/who to id. I guess he took it wrong and proceeded to be extremely rude and caused an argument which led to him kicking me out and saying im “banned from his store” all because of a simple question. do not go here this guy is always rude to his customers never cracks a smile and is just a miserable being ."