Rios Pools,

13411 Burlwood Drive, Cleveland, OH 44136

"Like many, I too trusted Bob and because he is such a nice guy, kept allowing his excuses to buy him more time. I have sent him countless leads which turned into sales yet I will not recommend him anymore. I have had numerous issues with my equipment and liner and when Bob eventually responds, he says he will fix them yet never shows up as promised. Look elsewhere. Save yourself the headache."

"Bob built our pool 9 years ago or so. We had major issues from the beginning and his slow response time should have been our first warning; however, Bob is truly a nice guy so we trusted him. Our pool has had MAJOR drainage issues and we've had to invest over 25,000 in additional drainage. He would never address or correct the issue despite multiple attempts. Please DO NOT BUILD. This pool has been the biggest headache bc of his faulty build."

"See Amanda Galvin's review. The biggest stress in managing the pool is dealing with this company: from the pool install (drains not functioning) to getting service help."

"Horrible communication. Doesn't return calls for weeks, if at all. After leaving 3 messages over 2 weeks got return call & they closed our pool & installed pro-mesh cover summer 2018 - good job - I paid timely and in full. Bob agreed to come back 2019 to open pool and help us replace heater & locate small leak in plumbing. I left 4 messages March thru April to get on schedule...Bob returned 1 call during business hours which I couldn't answer. I left at least 7 messages between phone & Facebook (confirmed seen/read) and received zero response. I gave up & took my money somewhere else."

"I have worked with Bob Rios from Rios pools for many years. He installed my in-ground pool 19 years ago and has helped me over the years with many other products and services. From things like installing a diving board later, to a new liner after storm damage to pump and filter repair to most recently finding me a great deal on a ProMesh 98% shade Safety Cover for my 16 x 38 in-ground pool. Bob Rios is a man of principle and integrity. He stands behind his quality work and I could not recommend him any stronger. Great guy, great work, great products and great company! Satisfied Customer for MANY year!"