Don Marcum's Pool Care 6841 Main Street, Cincinnati, OH 45244

"I had an appt to close the pool for the season, two men show up removed the lines blew out lines and put anti freeze in the lines. They also brought a new cover however they stated another group would be by the following day to install the cover, we waited......finally I called the company for them to say "it wouldn't be today, maybe by the weekend." THE company could have atleast had a professional courtesy call to me much earlier to cancel the appt. We have used them for years, perhaps it's time to shop around!!!!"

"I have used them for years. This year, I requested service in May and inquired about when it would happen every few months. Now, in August, I gave up and contracted with another automatic pool service"

"Arrived at 4:15pm when the hours on the door clearly say 4:30pm. Employees leaving for the day told me they couldn't help and I should come back tomorrow. I'll be buying my pool equipment somewhere that at least makes an effort for its customers."

"I would highly advise against using this company for ANYTHING! The customer service is the absolute worst I have ever experienced. Paid over $4000 for a pool cover that I still have not received almost 3 years later."

"My husband has called Don Marcum's Pool Care multiple times over the past few months trying to get someone to come out and service our hot tub. Calls are never returned, appointments are never made, every time we talk to someone on the phone we are rushed off the phone and promised a call back. We are taking our business elsewhere to someone reliable with good customer service, you won't get that here."