Sayler Park Ace Hardware 6571 Gracely Drive, Cincinnati, OH 45233

"Hardware stores like this one are few and far between. the workers are happy and always helpful."

"Gave a 5 star before. 2nd time in a week I have gone to get something that the website says is in stock and can be picked up today to have it out of stock. I hate giving big box stores my money but I'm over making trips to not have what you have listed."

"The Self-Propelled Drive on my mower failed, so I brought it here for service. After the repair, I noticed that the drive worked, however it wasn't 100% of the normal momentum. Our property has many hills and it was very difficult to navigate them after the repair. I was sure it was simply an adjustment and since it was late in the season, I called and asked if they would do the adjustment in the spring during the annual tune-up. The employee I spoke with was very uncooperative and didn't seem to understand. I then typed a detailed letter addressed to the Manager/Owner explaining the issue. My correspondence was ignored, so I sent another letter to Ace Corporate. One week later, I received two hostile voicemails from either the manager or owner, who obviously knew nothing about the repair or the mower, yelling at me about the situation. He first said my initial letter was unclear and he didn't know what I wanted (False, I clearly indicated that I simply wanted an adjustment). He also said my mower was "old" and couldn't be repaired. (False again: It's a top of the line Toro and nowhere near "old"). He also claimed that I "wanted something for nothing" (Wrong again). So it turns out, the problem was an IMPROPERLY ADJUSTED DRIVE CABLE that took 60 SECONDS to fix! Whoever left the VM's (I still have them) was rude, abrasive and unprofessional. He was CLUELESS about this situation that involved a simple adjustment. Not your "Friendly Hardware Folk" they advertise. The good news is that I've found an excellent repair/maintenance resource and will be patronizing him from now on, as well as the rest of my neighborhood that's been going to this location. And I just mowed the lawn today and my "old" mower works great!!!!!!"

"Fair warning to anyone shopping at Ace Hardware, they are no longer honoring tagged prices. According to Taylor who would have rang me out today if I had not walked out, they are pricing at the register now. So be on the lookout for higher prices than what you expect once your items are scanned. I've been shopping there since it was still Parnell's 15 years ago and never had this problem, but I won't be shopping there any more as long as this policy is in place. I need to know how much I'm spending before I check out."

"After we stopped by the Sayler Park coffee location, we stopped in here and we are so happy that we did. The staff is just downright awesome, and taught us a lot about anything from grilling to plants. Thank you guys for having such a wide variety of so much stuff, and for being so friendly!"