Leslie's

"This location is now with a new owner. The service is much improved. No more notes saying back in 10 min. And we wait 1/2 hour and than leave. They have all the basic pieces to keep your pool working. Many inflatables. All pools are bought and done online. We bought from old owners and their pool installers never came as promised. No pool installers would come out as pool was not bought through them. So at age 72 we did a poor job trying to do it ourselves the 2nd Summer of no help. The pool spent a year under a tarp in the boxes. So make sure you get it in writing on the pool installers."

"Outstanding customer service by Dario. Store was crowded, phones ringing constantly- but he and his associate Adam were on point. Very knowledgeable and approachable. The store was further away than my usual go to Litehouse - but product selection, displays and customer service were night and day difference. The part I searched high and low for with no luck was an easy match for Dario once he knew the pool filter brand name and dimensions. Well done!"

"I had a pool heater shipped to the Mentor location. It is not the correct one. I have made numerous calls to the store as well as the company and they have not resolved the issue. They claim returns are easy. That is not the case. I never give bad reviews, however I don’t know what else to do."

"Very helpful and knowledgeable. Stuff may cost a bit more but I don’t mind shopping local and paying the little extra. The extra price is worth it to know they will be there to help when I need it. Amazon sure isn’t going to test my water and tell me what’s wrong."

"I get the best customer service in the Mentor store. They are always patient with my questions. Kennie came in today on his day off to assist me with my new pool pump. He is always so courteous to the customers and he is very knowledgeable."