CVS

"The girl who answered the phone today at the pharmacy made it seem like I ruined her whole day. Her tone was very rude. Be nice to your customers."

"Google needs a zero star option. This pharmacy is horribly mismanaged and staffed by incompetent people. It took 3 visits to the pharmacy to get a 90-day prescription filled. On the first visit I inquired about the approximate cost for a 90-day RX instead of my present 30-day. The pharm tech advised they can't price it without an actual 90-day prescription. I left and contacted my doctor to request an order for 90-day RX. On the 2nd visit I went to pick it up and the cost was nearly triple the cost of three 30-day prescriptions. I tried to provide the manufacturer discount card I had been using for 30-day prescriptions and the pharm tech told me it was not valid. I told them it didn't make sense and I'm not paying for 90-day at triple the cost. I left again and contacted the manufacturer and asked if the discount card was still valid. They indicated it was and my co-pay should be about $10 - the same as it was for a 30-day prescription. I asked "What happens if I return to the pharmacy again and they still tell me it's not valid." The manufacturer rep was extremely helpful and called the pharmacy to straighten it out while I waited on hold. The manufacturer rep came back on and said there will be a 90-day RX waiting for you to pickup and your co-pay is $10. I returned for the 3rd visit, pay for the RX ,and as I'm walking out I notice the QYT is 30 instead of 90. Back to the pharmacy counter, refund the transaction, fill the RX again for 90-days and my co-pay was finally $10. Unfortunately my insurance carrier requires 90-day RX to filled at CVS. What complete lunacy!!!"

"The pharmacist was questioning me about the prescription I was taking when he knew nothing about my medical history. I have a doctor, thank you very much! I will be transferring my families prescriptions. Doesnt this interfere with the HIPAA?"

"I don't know what is going on here but I have now had 2 prescriptions not filled that my doctors have delivered to CVS. Neither were filled and neither claim to have been received. Nothing but a headache. What is going on??"

"I have never been to a worse run pharmacy. it takes 10 minutes per person even if there are plenty of pharmacists. I am switching to the cvs. farther from my house because I struggle so much at this one. they are also not at all friendly and whenever there is a mixup with a prescription they are very unhelpful and rude."