Ulta Beauty,

2699 Edmondson Road, Cincinnati, OH 45209

"Nicole, the GM was beyond helpful! I wasn't sure which MAC foundation shade best matched my skin tone. Nicole was knowledgeable in decoding the unique difference within MAC lingo (between cool and warm undertones) to ensure I made the correct purchases in the future. Nicole also took the time to test the correct shade within natural lighting versus store lighting, and she gave me two free samples. Thank you so much, Nicole!"

"Called Ulta yesterday to see if I needed an appointment to have my makeup done. They told me no that Yvette would be there today. I went in with my old makeup and ready for anew session and they had sent her home for the day and did not have another person that could help me. Store is not managed well. Won't go back."

"There should really be an option to leave NO STARS! Why is this location so prejudice? My mother goes to this location quite often and always experiences racial profiling, if she decides to go back to this location and these antics continues again, I will file a complaint with BBB… Since when do you guys “escort” customers to the cash register with an item? Unacceptable… I NEVER have this issue at the Chillicothe location, you guys need to do better, this is despicable. Let people shop in peace and dignity."

"I had an unpleasant experience while wanting to purchase cologne from the fragrance dept. The young lady who assisted me , held on to the product while stating that she had to escort me to the front. I have purchased fragrances from here on numerous occasions and now I am told that I need a watchdog to assure that the product will make it up to the front safely? I felt insulted as I relayed my experience to the cashier as she explained to me that their policy has changed. If the policy has changed it needs to be posted for ALL customers to see in the fragrance dept. so that others like myself will not feel profiled in the future."

"Horrible experience. Booked with Tamara online .quoted incorrect. She had no clue what she was doing. Shirt was soaking wet after wash.1.5 hours into getting hair done had only completed root touch up. She disappeared into the back. Manager came out to advise she was new and frazzled. Do not recommend this location at all . Ultimately left without getting hair completed."